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wiivia Google

about 1 month ago

We visited for the first time with our newly adopted cat, using the advertised free first visit. Dr. O’Shell was wonderful—thorough and kind. The initial front desk staff were also friendly. Unfortunately, our checkout experience was very poor. The lady handling payment was rude and unhelpful. There was confusion over pricing for tests discussed with the doctor, and she was dismissive when we asked for clarification. The main issue was the "free first visit" offer. Despite registering for it online and even making a deposit (which included an agreement about the visit), the $170+ exam fee wasn't waived. The reason? I couldn't physically show a coupon because I had lost my phone that day. The checkout lady was rude, stating, "It's not my fault you don't have your coupon," and refused to help, citing a "no coupon, no waiver" policy. This procedure is flawed. If a clinic requires a physical coupon for a promotion you've already registered and confirmed for, that should be communicated clearly before the appointment—not discovered at checkout. We had to re-register on the spot to finally access the offer. Another staff member kindly explained the coupon comes from a separate office system, which the first lady did not mention. While the veterinary care was excellent, the unprofessional, inflexible, and uncomfortable financial process has left us not wanting to return. A clinic that values patients would have better systems and customer service training to handle these situations.

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Alyssa Newellvia Google

about 2 months ago

I can't say enough wonderful things about Downtown Animal Hospital and Dr. Steede. We’ve been coming here for over a decade and they've been with us through every stage of my dog, Stella’s, life. Stella is 19 years old now and I truly can’t imagine trusting her care to anyone else. Dr. Steede is nothing short of incredible - compassionate, thorough, patient, and deeply invested in her patients. She's always taking the time to explain options, answer questions, and make sure we feel supported and informed. The level of love, attention, and genuine care Stella receives here goes far beyond what you’d ever expect from a vet clinic. But the entire team at Downtown is exceptional. Every single person is kind, warm, and treats Stella like she’s their own. You can feel how much they truly care - not just about doing their jobs well, but about the animals and families they work with. They don’t get nearly enough kudos for the work they do and we appreciate them more than words can say. All of my future pets will absolutely come here. I’m endlessly grateful for this clinic and the incredible people who make it what it is.

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Mark Philpottvia Google

3 months ago

We have a longstanding relationship with Downtown Animal Hospital. Dr. Steede is our veterinarian and has provided excellent care for our 2 cats over the years. She is a friendly, empathic and knowledgeable veterinarian who always takes the time to talk with us about our cat’s health and how we can help maintain it. Dr. Steede phones and emails us about Jake’s yearly blood and fecal test results - and gave frequent updates about his progress after dental surgery last year. Last week Jake had an upset stomach, and I was assigned Dr. Walsh as Dr.Steede was not available that day. The staff was excellent, arranging a prompt appointment with Dr. Walsh. Dr. Walsh is also a kind and knowledgeable veterinarian, who takes the time to explain what is happening with Jake, thereby alleviating my worry. Dr. Walsh even phoned my partner and me about Jake’s progress and dietary after care. The quality of care and service from these veterinarians is just outstanding - and the clinic staff is sensitive and accommodating. We are very happy with the level of service and care provided at Downtown Animal Hospital. Kudos to you 👍👍👍

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Sharmin Majumdervia Google

4 months ago

I had a great experience bringing my cat, Cookie, to this hospital for an urgent ear concern. The staff was kind and gentle with her from the moment we walked in. The vet did a thorough check, cleaned her ears, and gave us an ointment that’s already helping. I really appreciated how calm and professional the team was, especially since I was feeling quite stressed. They explained things clearly and made sure Cookie was comfortable throughout. Thank you for taking good care of my girl. She’s already doing better and I feel so relieved!

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Karen Zhongvia Google

7 months ago

I want to extend heartfelt gratitude to Dr Walsh, Dr Steede and Dr Hall for saving the life of my chunky cat Walnut. Without their fast action and diagnosis, Walnut would have died from the tube he swallowed which got stuck in his small intestine. Also a big thank you to the front desk and technicians whose names I did not get a chance to catch, thank you for squeezing walnut in 10 minutes after I called last Thursday. Last week, Walnut stopped eating and Dr Walsh found there’s a tube stuck in his intestine via XRay. On the second day when I bring him back to the clinic, Dr Steede acted very fast on confirming that it is a total blockage while keeping walnut on IV Fluid to preserve energy, then she managed to communicate and squeeze walnut in for emergency surgery at the emergency clinic within 4 hours. After the surgery, walnut did not have bowel movement and stopped eating again, Dr Hall was really patient and helped walnut find the food he loves, adjusted the painkiller dose, and replaced his collar so he could get a really good rest (which helped with bowel movement as well!). Everyone at the clinic act with not only professionalism but also heart warming care towards my furry buddy, I really can’t ask more and this is the best I have been to in GTA. Sending a lot of love from Walnut to everyone!