Alexis Reyes
I was very disappointed with the service provided by Knowles VCA. It is definitely not the animal hospital/vet that it used to be years ago. I took my puppy for emergency visit because she had an acute shoulder injury. Paid a lot of $ for consult, tests, X-rays, etc. Luckily, no fracture, but was only sent home with only pain med, no anti-inflammatory meds. She wasn’t getting better, so I called the office back the next day and called THREE times over two days to ask the Dr to possibly send other meds. Was told by Sam(reception)that the vet would call me back, called again was told another vet would call back, on the third call second day was told medical director was going to call me back AND NOTHING. They were quick to charge, but horrible on any follow up. They truly do not show that they care for the patients they treat. I ended up having to go to my usual vet to be told to stop the treatment Knowles VCA gave and start her on anti-inflammatory meds and she immediately started getting better within a few hours. Knowles VCA should be ashamed of the service they are providing from the reception all the way to the Drs.






