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Dickie Jonesvia Google

about 2 months ago

Every member of staff was caring professional and attentive and put us completely at ease, even though it was a busy New Years Day and they were the only clinic open to see patients within a 40-minute drive. Our dog has a chronic illness and developed a fever while we were away for the New Year; the continuity of care from our regular vets to the out of hours clinic was totally seamless and he was seen and treated exactly the same as he would have been at home.

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Idhles Ferrag (Idzy)via Google

2 months ago

I have spoken to three different people in this department regarding my cat who has ingested lilly pollen and i’m in a state of deep stress. I have been told that the cost of helping her survive is prohibitive. The customer service was satisfactory but not particularly impressive. One person, Daniel Rushforth, provided exceptional customer service. When I called back after they had hung up on me he answered immediately and empathised with my situation. He gathered all the necessary information while maintaining professionalism. I was told that for this serious incident, it would cost anywhere from £315 (for the consultation) to £800 for the full treatment which is something I genuinely cannot even afford for myself. I am impressed by his enthusiasm for pets and the way he made me feel during the call. I will now be vigilant for any symptoms and will take her in immediately if anything occurs. I am happy to surrender her to you and care for her as £800 is close to my monthly wage. EDIT 72hrs LATER: she’s doing just fine. No treatment, just a nice cosey bed and food + water. She’s still thriving. This brings me back to the question… (they were going to charge me £800 for something they wasn’t even sure about…) Thank you once again Daniel rushforth, helped me differently❤️🤝

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James Simmonsvia Google

2 months ago

Can’t speak highly enough of the team. Having to rush your family pet out of hours over the christmas period to seek medical support was not on my list but the team were fantastic. Early days but August is back home and recovering ❤️‍🩹 The communication, commitment, support & professionalism was top class. 🙏 This is the second time we have had to rush a family pet in out of hours through illness so thoroughly recommend the team.

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Sarahvia Google

2 months ago

Thoroughly recommend Blaise, my dog ended up needing treatment Christmas Eve and they were extremely helpful. No wait went straight through and home with medication. Put at ease and very grateful to all the staff

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Jo Aitkenvia Google

3 months ago

Excellent emergency treatment for our dogs, who are thankfully perfectly fine thanks to the professional and reassuring care of the staff