julie cabrera
I’ve been a member for about 8 months, and I joined primarily to receive SkinPen microneedling at a reasonable member price. Unfortunately, after months of issues, I’m canceling and I won’t be returning. Communication was inconsistent. I was told one thing over Instagram, then something different over the phone. When I asked how many credits I had remaining, I was told I only had 1 credit left even though I had paid for multiple months of services and hadn’t been able to use them. I had to pull my credit card statements and go line-by-line to confirm what I had actually paid and what should have been banked. I also requested SkinPen microneedling and instead received a peel using a different device. That’s not what I booked, and for facial services, accuracy and transparency matter. On top of that, the facility felt disorganized and poorly maintained—equipment stored in the hallway, chipped paint, and visibly worn areas—which did not inspire confidence for procedures involving skin and sanitation. Finally, customer service at the front desk was consistently unprofessional when I asked basic membership questions. I wasn’t the only member who noticed. I wanted this to work and tried to overlook these issues for months, but when it comes to treatments on someone’s face, I’m not comfortable continuing. I’ll be staying local and looking elsewhere, even if it costs more, because I want properly trained staff and clear, consistent service.
