Lisa Y
I was a milk + honey member for over two years, nearly three, and I’m genuinely disappointed with how my experience ended. Over the last several visits, the level of customer service declined, which ultimately led me to cancel my membership after the recent rewards points changes. After canceling, I took the time to email corporate to share thoughtful feedback based on my long-term relationship with the brand. I received an automated message indicating a ticket was opened and later closed yet no one ever reached out to me directly. As a loyal, consistently paying member, that was disheartening and made me feel undervalued. My most recent visit, which was the day before my birthday, also involved avoidable frustrations (difficulty reaching staff by phone and being left waiting outside in the cold despite ringing the doorbell). While my massage therapist did a good job, the overall experience no longer reflects the standard milk + honey once represented to me. I’m sharing this in hopes leadership takes note. Loyalty and communication matter, especially with long term members. If it wasn't for still having a balance under my previous membership account I would not ever return.
