Waldorf Astoria Spa Chicago

What makes this spa special for me is the staff. I've had really great interactions with all of them, especially Jose in the locker room and Jaime at the desk; Even though the facilities could use some work, the staff makes such a difference and I definitely appreciate their efforts. We got a couples massage and the therapists were fantastic! Goshka is super good at deep tissue; you can also add CBD to your massage. The amenities are fantastic - steam room, sauna, and jacuzzi! They're really well connected. The pool is a little smaller than I'd prefer, but that day the whole space was to myself, so I had a great swim. I even requested a drink, and the staff brought me some complimentary macaroons and snacks, nice touch.

The Waldorf Astoria spa, what a lovely place to relax. All staff was so thoughtful and nice, very professional. This place is next level, Maria did such a phenomenal job during my reservation, and upon my arrival, I think that Effy was the person who greeted me, setting up a nice tone before starting my spa day My food was delicious and beautifully presented. And my massage with Emily was amazing! I highly recommend her for a massage if you visit this gem. Thank you all for my wonderful spa day. I'll be coming back, but this time with my mom and sister.

I had a 60-minute personalized facial with Lissette (spelling?) who did an excellent job! Very relaxing and overall a great facial at the Waldorf Astoria spa. Of note, Jose, the spa attendant was top notch. I never experienced that level of customer service from a spa attendant. Waldorf is very luck to have an employee of his work ethic. A 10/10 experience.

I came here for my birthday and was very disappointed in my experience given how expensive it was. Never received a call to confirm my appointment. I show up and I'm given a tour. It's not even mentioned to me that the eucalyptus steam shower is broken. I discovered that after my massage when I saw that it was blocked off. Really would've appreciated the heads up since this is one of my favorite parts of a spa after my service. Only one 'relaxation' room that holds 6 chairs in a circle facing each other so you basically have no choice but to stare at strangers while you're "relaxing." Barely any snacks. Not even a cup of tea. Was asked if I wanted a mimosa then the lady came back and said never mind we have no orange juice. When I was doing my hair at the blow-dryer station, ALL of the hair styling bottles were empty. Gratuity is automatically included in the final bill. Think it should be up to the customer. I called after my service to express my concerns. They said they would give my partial credit and a free day pass. NEVER received either. That was almost a week ago. For the WALDORF, I'm in awe and very frustrated. I wish I saved my $300 and went somewhere else, respectfully.

10/10 experience! The staff was amazing and my therapist Colleen & Mark did wonders for my sessions! I started off with a gym session and shower before getting my services. After that I got a Diamond Glow Facial and signature massage. Both therapist were informative and very professional. The staff made me a mocktail since I do not drink alcohol and it was very tasty. I came for a birthday trip and this was worth every penny. Definitely on the pricey side, but it I throughly enjoyed myself all around! When I come back to Chicago I will be back!