Elyse Schimelpfenig
At drop off I was assured that my dog would receive very attentive care over his nine night stay, even at one point claiming they would call to authorize treatment if he even had a broken nail. We opted to the bath before pick up as well as daycare all nine days of his stay for an additional price. On pick up they noted that he was overly loud during play, which is very unusual for our pup who frequents many of the busy dog parks around Madison and loves a good play time. Didn't think much of it since he's only one and it was a new environment. Five minutes down the road and I feel huge wounds on his neck and after further inspection he had scabs across several areas of his body. I have called Waggin tails and was told there was no note of any incidents during his stay, but even still how could someone have bathed him and not noted wounds that were an inch wide and up two three inches long. After asking these questions and being told they would get back to me I have never heard back and receive no return to my messages. My dog has visited the vet and they were concerned that several of the large wounds were in fact dog bites that did test positive for infection. The lack of communication and responsibility I have experienced with them makes me feel we will never return. There are other reviews noting similar experience with dog bites and wounds. I understand there may be times that they may not have had an eye on all the dogs activities, but the fact no one was able to identify these large wounds on my dogs neck and otherwise over nine+ days is inexcusable. On another side note, my 72 pound Golden Retriever gained ten pounds, confirmed by vet visits, during his time with Waggin tails which makes me overly skeptical to his inclusion in the play time that I had paid for.
