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Elyse Schimelpfenigvia Google

6 months ago

At drop off I was assured that my dog would receive very attentive care over his nine night stay, even at one point claiming they would call to authorize treatment if he even had a broken nail. We opted to the bath before pick up as well as daycare all nine days of his stay for an additional price. On pick up they noted that he was overly loud during play, which is very unusual for our pup who frequents many of the busy dog parks around Madison and loves a good play time. Didn't think much of it since he's only one and it was a new environment. Five minutes down the road and I feel huge wounds on his neck and after further inspection he had scabs across several areas of his body. I have called Waggin tails and was told there was no note of any incidents during his stay, but even still how could someone have bathed him and not noted wounds that were an inch wide and up two three inches long. After asking these questions and being told they would get back to me I have never heard back and receive no return to my messages. My dog has visited the vet and they were concerned that several of the large wounds were in fact dog bites that did test positive for infection. The lack of communication and responsibility I have experienced with them makes me feel we will never return. There are other reviews noting similar experience with dog bites and wounds. I understand there may be times that they may not have had an eye on all the dogs activities, but the fact no one was able to identify these large wounds on my dogs neck and otherwise over nine+ days is inexcusable. On another side note, my 72 pound Golden Retriever gained ten pounds, confirmed by vet visits, during his time with Waggin tails which makes me overly skeptical to his inclusion in the play time that I had paid for.

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Kristina Pitrevia Google

11 months ago

This team saved us last minute after we were left high and dry, unfortunately, by another pet lodging business in the Madison area. I am so sad I can't recall the name of the wonderful woman who kept us relaxed when I know she was in crunch time on a Saturday late morning herself. We were on our way to my mom's funeral so you can imagine the emotions were high already and she not only was reassuring on the phone, but also equally caring upon picking up the dogs to ask if everything went ok in MN for our family. The pricing was so reasonable and the dogs seemed just great upon pickup ♥️♥️♥️ I absolutely recommend this place and we will be back despite being a further drive from many other places to choose from near our home. Thank you again!

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Ash Kellyvia Google

about 2 years ago

I boarded my dog for the first time EVER while I was out of town for a weekend. She had a bath, nail trim, and got to spend her days in daycare with the other puppies. It almost seemed like she didn't even miss me when I came to pick her up 😅 The staff members were very kind and I felt comfortable leaving her in their care for a few days. There is also cat and exotics boarding available, so all of your critters can be looked after if needed. Update: This has become my go-to place to take my dog when I need to go out of town. I used to get a little anxious having friends or family watch her for the weekend, but I feel comfortable leaving her in the care of Waggin Tails staff. Drop-off and pick-up are a breeze, and I love that she gets to exercise and play while I'm away ❤️

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Hope Fechnervia Google

about 2 years ago

Starting bringing my dog Obi-Wan to daycare a couple months back. Obi just loves it there he gets so excited to go! He doesn’t do super well with groups but they have a day boarding option which he just loves. I have boarded him there twice before and have received positive feedback on him. One of the times when he was boarding he peed on his toy on the way out and they offered to wash it and for me to pick it up next time. He gets so excited to see all the workers and I’m glad he has a place to get all of his energy out. I highly recommend!!

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Erikavia Google

about 4 years ago

We signed up to use the indoor swimming pool, which is available for 45 min slots on Saturdays. It was so much fun! Our Shiba Inu loves to swim and had a great time using their facilities. We were able to bathe her right afterward in the same room. They had pretty much everything we needed - life jackets in all sizes, toys, and they provided towels. We brought our own shampoo and her favorite floating ball. If I had a preference, there would be a ramp to enter and exit the pool rather than stairs, but she'll get used to them over time. We brought a couple of friends of hers along, which was $5 extra per dog, I believe. It was reasonably priced, especially for the value the pool provides. We were impressed by the look and feel of the facility in general. We don't live on the same side of town, but will absolutely be repeat customers. It was so much fun and we know she'll enjoy it the more used to it she gets.