Warren James Jewellers - Cardiff

Name: Warren James Jewellers - Cardiff
Address: 18 St David's Way, Cardiff, Wales, CF10 2DP, GB
Telephone: 029 2022 6348
Price range: $$
Rating: 3.4

Quality jewelry, friendly service, great value in St Davids Centre.

3.4(5 reviews)

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About

Warren James Jewellers - Cardiff, located inside St Davids Centre at 18 St David's Way, offers a range of jewelry. Reviews highlight friendly, attentive staff and good value for quality pieces, with Alex going above and beyond to help secure an engagement ring. Staff also assist in finding matching items and returns are praised. Some customers report delays with resizing and communication issues.

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Location

18 St David's Way, St Davids Centre, Cardiff CF10 2DP, UK

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Information

18 St David's Way

Cardiff, Wales, CF10 2DP

029 2022 6348 www.warrenjames.co.uk/

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Services

Jewelry Sales

Wide selection of rings, necklaces, earrings, bracelets, and other fine jewelry.

Ring Resizing

Professional resizing services for wedding bands, engagement rings, and other rings.

Jewelry Cleaning

Expert cleaning to restore shine and maintain the beauty of your pieces.

Jewelry Repairs

Repair services for broken chains, clasps, settings, and other jewelry issues.

Custom Orders

Assistance with special orders and finding matching sets or specific designs.

3.40 · 5 reviews

Overall rating

Harrison

via Google

· 2 years ago

Used the service to resize and clean wedding ring and yet six weeks on no call to give an update, attended store daily to query this and yet although staff are pleasant and polite yet the service is appalling, if anyone wishes to either get rings resized or cleaned to a high standard (I hope) then be prepared to wait for a substantial length of time, no apology just being 'fobbed off' it's such a shame that will consider a different company in future, what a let down. Extremely disappointing.

Lewis Williamson

via Google

· 2 years ago

Excellent service from Alex-she went above and beyond to get my partners engagement ring to me while I was stuck in work. Perfect example of great customer service!

Scott Chambers

via Google

· 5 years ago

Fantastic little Warren James located inside st. David's Centre, the staff were amazing and super friendly even with the return, where as some will give you a funny look if you're looking at returning an item.

lisa baseley

via Google

· 7 years ago

Lovely customer service lady. My partner had already bought my a necklace and earrings from Warren James in Derby. The young lady found me a matching ring and bracelet.She was very helpful and the prices are very good for quality products.

Lee Jarman

via Google

· 8 years ago

Poor customer service, ordered wedding rings a while ago got a phone call to say rings were ready for collection, after traveling 30 miles and paying for parking we were told only one of the 2 rings were ready for collection. OK so we collected the 1 ring and was told the remaining ring would be sent for resizing and once ready be advised to collect, got a voice mail this week to say ready. Travelled yet another 30 miles to collect the ring to find it had not been sent for sizing and did not fit. I complained to the same manager as previous visit and she said what more did I want they, had done everything they could, and the issue was down to communication break down within the store. I replied by saying not our problem that is a store issue and that we wanted a refund on 2 lots of fuel and parking, manager just gave us an email address to send a complaint to, in the end had a refund for the ring and went to Samuel's and got fabulous customer service. So lucky our wedding is in September and not this month.

Laings Cardiff sits at 25-27 The Hayes, St Davids Centre, Cardiff CF10 1GA, UK, offering luxury jewelry and watches. Customers praise a professional, welcoming team and an impressive, clean showroom. Staff such as Megan, Johnathan, Rayan, Jordan and Stacey help with Rolex watches and engagement rings, delivering attentive, knowledgeable service and a smooth, customer-focused experience.

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