Wash N' Roll Car Wash - Nashville, TN (8th Ave)

STAY AWAY. I am yet another customer who was fleeced by the "promotion" that I did not consent to. By the time I discovered it, I had $150 on my credit card. Not only that, but the wash sucked. Of course they would not issue a refund. This place is definitely a scam, and has been identified as such by other customers on the Better Business Bureau website. Also, before anyone from Wash'n'Roll tries to respond to this: I already contacted your customer service and they said that there is no manager to talk to, then they hung up on me. So no, I won't be reaching out again.

Excellent customer service!

I went through the drive-thru line and we asked for a basic, $12 wash. The guy said “Okay got it- we are doing free washes for the remainder of this month but when you come back make you tell them you DON’T want the subscription.” … I thought that was odd but carried on throughout the drive-thru car wash. Well after thinking of it, I wondered- what would happen if I didn’t go back within the month for a free wash? What if I forget to tell them I don’t want the subscription? That prompted me to call customer service (which took many tries to get someone to answer) and when I did they said “yes maam you are signed up for the membership.” That is not a good business practice to sign someone up without consent and then just tell them to remember to say no to the membership next time!! Luckily I remembered but sure enough, the customer service woman, Skylar, confirmed that I was subscribed and set to be charged at the end of the month for my subscription. Shame on this business! Will never return or recommend.

I recently had a disappointing experience at the car wash in Bellevue, although I intended to purchase a monthly unlimited plan. The sales agent was unavailable as they had left @ 4pm, the associate on duty recommended that I can contact the office during business hours for assistance and discuss the ticket I paid for. However, the self service machine was not functioning according to what we wanted to purchased, which further complicated the issue. I spoke with Skyler who claimed to be a corporate representative which her attitude is not willingly to cooperate or not willing to resolve the issue, moreover, my conversation with Eden was equally unproductive as well, I was dismayed by the lack of awareness of the advancement of Technology in customer service. She’s taught she’s smarter than anyone. But when I said we live on an AI world now, she was silent. Wash N roll improved your customer service, offer training to your employees. It’s essential your customer service has morals treats costumers well. We can move to a better car wash next door, most of your locations looks trashy and the vacuum is not worth to spike my BP.

Not one to usually leave reviews but upon cancelling my membership I was charged and refused any form of refund.

No clean rags. Truck came out very wet. Had to wipe down entire truck. If I wanted to do that I would have washed it at home. Spots missed by wash. Tire still dirty. Not recommended.