Marta Pauly
On three different occasions, top technicians with assistants came to work on our two units because they are on the decline due to age and proximity to the ocean air. Though they each spent close to three hours on every call, there was no service charge because we have the yearly contract with Weather Engineers. The techs (Krispin, Mark & Jamie) were punctual and kept us informed if they were detained. They wrote detailed notes and studied the notes on the history of the repairs, They also consulted with each other to guarantee continuity and consistency. They explained to my husband and me the work they had done and what we could expect. All were professional, personable and polite. I must mention that in the office, Whitney was always friendly, helpful, and efficient. She responded quickly to our situation and sent a tech our way to trouble shoot. I cannot say enough about the great work the team at Weather Engineers.
