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west elm
west elm: upscale furniture and design guidance in DC's chic 14th Street showroom
5
Retail Store
$$
west elm: upscale furniture and design guidance in DC's chic 14th Street showroom
West Elm at 1728 14th St NW in Washington, DC, showcases two levels of chic furniture, pillows, lamps, dishes, and more. Guests consistently highlight attentive customer service and design help from staff like Cameron and the in-store design team, making it easy to select pieces or resolve billing questions with the support of colleagues like Jeffrey. An upscale home-store experience.
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Offering a wide range of modern sofas, ottomans, and other furniture pieces for living rooms, bedrooms, and more.
Curated collection of pillows, lamps, wall decor, dishes, and accessories to style any space.
Personalized help from staff with design sense for color coordination, sizing, and layout planning.
Browse through rug samples and get expert advice on colors, textures, and sizes to match your decor.
Dedicated assistance for complex billing issues, credit card sign-ups, and post-purchase inquiries.
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Overall rating
Julia Murphy
The customer service team at West Elm is top notch. Jeffrey was a joy to work with and went above and beyond to get a complex billing issues sorted out. Loved working with the in store design team as well!
wmicontact
This West Elm location has wonderful customer service. While I was looking through rug samples, Cameron came over to help me and was a terrific resource for colors and sizes. He was patient and resourceful, with an excellent design sense, in helping me select ottomans, pillows and lamps. Could not have had a better experience.
Marina Stam
Absolutely love this West Elm location. I made several purchases for my new apartment, all with the help of Cameron who is absolutely amazing. He spent over an hour with me helping pick out pieces and then went through a lengthy process on the phone with Capital One when I had technical issues signing up for the West Elm credit card. His colleague Anthony was also very nice and helpful with this. Cameron is outstanding - so kind and talented at what he does! Highly recommend this location and especially working with Cameron!
RR
Walking up fashionable and renovated 14th street, we dropped into a very upscale furniture store, 2 levels with a lot of very chic furniture. Lots of interested shoppers and it was well worth the tour. For those living or moving in the area, definitely worth to check out.
Ms.
I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed
