Services Offered
Furniture Sales
Offering a wide range of modern sofas, ottomans, and other furniture pieces for living rooms, bedrooms, and more.
Home Decor Selection
Curated collection of pillows, lamps, wall decor, dishes, and accessories to style any space.
In-Store Design Assistance
Personalized help from staff with design sense for color coordination, sizing, and layout planning.
Rug and Sample Viewing
Browse through rug samples and get expert advice on colors, textures, and sizes to match your decor.
Customer Support and Billing
Dedicated assistance for complex billing issues, credit card sign-ups, and post-purchase inquiries.
Reviews
5(5 reviews)
Rating Distribution
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5
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J
Julia Murphy
via Google
2 months ago
The customer service team at West Elm is top notch. Jeffrey was a joy to work with and went above and beyond to get a complex billing issues sorted out. Loved working with the in store design team as well!
W
wmicontactvia Google
3 months ago
This West Elm location has wonderful customer service. While I was looking through rug samples, Cameron came over to help me and was a terrific resource for colors and sizes. He was patient and resourceful, with an excellent design sense, in helping me select ottomans, pillows and lamps. Could not have had a better experience.
M
Marina Stamvia Google
6 months ago
Absolutely love this West Elm location. I made several purchases for my new apartment, all with the help of Cameron who is absolutely amazing. He spent over an hour with me helping pick out pieces and then went through a lengthy process on the phone with Capital One when I had technical issues signing up for the West Elm credit card. His colleague Anthony was also very nice and helpful with this. Cameron is outstanding - so kind and talented at what he does! Highly recommend this location and especially working with Cameron!
R
RRvia Google
over 1 year ago
Walking up fashionable and renovated 14th street, we dropped into a very upscale furniture store, 2 levels with a lot of very chic furniture. Lots of interested shoppers and it was well worth the tour. For those living or moving in the area, definitely worth to check out.
M
Ms.via Google
about 6 years ago
I love the items in the store. Very stylish and very unique. 2 full floors of sofas, pillows, dishes, pot holders, baskets, wall decor and more. Easy to stay in store and "look"..sure to find an item for your home or gift for another. Can't really talk about customer service except to say no one acknowledged or ask me did I need help to find an item. I was on my own..succeed
