WE
west elm
Design-forward furnishings with standout service and reliable warranties.
3.8
Retail Store
$$$
Design-forward furnishings with standout service and reliable warranties.
west elm is a Perth-based furniture and home goods store at 635 Hay Street Mall, offering modern, minimalist designs. Customers praise standout service (especially at checkout with Tony) and a solid warranty. Staff are friendly and helpful, and delivery service has improved. Some reviews mention occasional hardware defects and past delays due to warehouse moves or COVID, with staff assisting on warranty claims.
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High-quality, modern furniture including sofas, tables, and bedroom sets with minimalist designs.
Curated selection of decor, lighting, and accessories to complement your interior style.
Professional and friendly staff providing personalized advice and support for all your home needs.
Convenient delivery options with booking flexibility for furniture and larger items across Perth.
Solid warranty coverage on goods with in-store staff to assist with claims and defect resolution.
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Overall rating
Alvin B
Beautiful, creative, minimalist and original products. Concerning the Perth store, the staff have always been incredibly friendly and eager to help. I don't see why they should be rated so poorly for past COVID related delays. I think that was an unfortunate one-off experience beyond the staff's control. It's also great that West Elm have switched to a better delivery service that makes it easier to book when you want your delivery to arrive. If anything, I wish West Elm had at least one more store in Perth so that it's easier to do pickups by car for larger items. I also wish they had more of their American stock available in Australia too.
Mohsen Tavakoli
“The best customer service I’ve ever experienced, especially thanks to Tony at checkout – he was outstanding!
John Lamerand
When everyone who has a mortgage is less concerned about furnishings than interest rate hikes ahead it is vital that furnishing retailers either make prices attractive or make the furniture outstanding. West elm manages to do both to a reasonable degree.
David Choi
Great design & customer service, with a solid warranty on their goods. But the items can be prone to small hardware defects, which can be annoying even though they do try to make the warranty claim process as painless as possible (in store staff are awesome & very professional). Shipping delays from a mix of an apparent warehouse relocation & what I assumed to be COVID related delays caused my delivery to be delayed by half a year.
Frances Hodge
A complete disregard for animal welfare mars an otherwise fantastic store. I've shopped at West Elm many times before and have never had a problem with them until now. Visiting their store recently I noticed that they were keeping a betta fish in wildly inappropriate conditions, tiny bowl, no heating, no filtration. I expressed my concerns to the staff, as in that situation a fish that should live 5 years would be lucky to live 1, they were quite dismissive and assured me the fish was fine because it 'got fed'. Even ignoring that they've consigned one creature to die a slow and painful death, presenting it in such a way in their store is likely to mislead customers about the appropriateness of their products for fish keeping leading to the slow deaths of more helpless creatures. Overall I am extremely disappointed by a brand I thought was ethical.
