Williams-Sonoma

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Jewelee Lemusvia Google

3 months ago

Staff were unhelpful. We’ve never been disappointed at Williams Sonoma with customer the service we received. We wanted to see an item that was boxed because there were none on display. They refused to open it and offered no other solution. We ended up leaving without making our other purchases. Disappointing because we really wanted to purchase the items we had selected but out of principle, we chose not to support this store

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Eunice Queenervia Google

5 months ago

Dear Jes: my dear Jes I visited WS on Fair Oaks because I usually shop online. I appreciate your "hospitality" I appreciate your smile 😃 I appreciate your concern to protect my fingers offering to wrap the serrated peeler I purchased. I want to tell the world 🌎 well Sacramento anyway ... when you visit WS on Fair Oaks at The Paviillon "ask for Jes" Sincerely, a neighborhood shopper

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Alexis Bvia Google

8 months ago

I ordered a cheeseboard online advertised on clearance for 86.99 when I received it, it had a sticker marking the price as 62.99. When I contacted customer service they would not refund me the difference because "our prices go up and down all the time." If the price had gone up why was the sticker still on the item and not crossed out. They also offer price match on their website. False advertising! For a luxury brand, this is shabby

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Kevin Dahlstromvia Google

11 months ago

I am a Lodge customer for life! Unbelievable customer service. I made a purchase of a Dutch oven many years ago and it had started to deteriorate by chipping, staining, etc. One simple email, that's right, one simple email led to an incredible customer service experience. I was sent a brand new Dutch oven with whatever color I wanted because they didn't have the one that I currently owned at the time in that color. I was floored! No arguing, no debating, nothing. A simple we're sorry that happened to you will send you a new one. You don't find companies like this or customer service like this anymore. Everything I buy in the future will always be Lodge!

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Nat Hanvia Google

over 2 years ago

Chefs dream-I could spend hours in this store. Really like all the products. Store is clean and organized.