James J
FOLLOW UP TO MANAGEMENT: Has this poor service been addressed? ——————- I was disappointed with my experience at Willow Glen Creamery on December 6th. The employees working that day, including Christopher and another staff member, were not very friendly or welcoming. Their tone came across as dismissive, which made the visit uncomfortable. We had placed a to-go order, and they forgot one of the ice creams. We didn’t notice until we were already on our way home, and we had to drive back just to pick it up — very frustrating and inconvenient. On top of that, we ordered three pup cups, but instead of giving us three individual servings, they put everything into one container and told us to divide it ourselves into our dogs’ cups. This felt careless and unprofessional. I usually enjoy coming here, but the lack of courtesy and attention to detail during this visit left a really negative impression. I hope the staff receives some guidance on customer service so future visits reflect the warm and welcoming experience the shop is known for.
