Woodhouse Spa - Grandview

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Tori Beymervia Google

about 1 month ago

I’ve been to Woodhouse Spa before and specifically picked it to celebrate with my husband on our honeymoon. I chose Woodhouse because of the standard of it being so excellent and the amenities that come with the experience at every location I’ve ever been at. Well, this location is much different. The shampoo and conditioner in the showers felt cheap and made my hair feel like straw- the blowdrier was a cheap version probably from Walmart or something and there are only 2 showers. At any other location I’ve been at they have top of the line products, including Dyson hair driers and Olaplex shampoo and conditioner. I also arrived at 11:20 for our 12pm appointment. We were not taken back until closer to 1pm. They offered us a complimentary add on service of the salt room, which seemed nice but also seemed as if the therapists were running late and they were trying to cover up for that. Then, when booking I booked a couples massage- when checking out I paid for two separate massages even though we were in the same room which also was a much different price. With tip I was charged more than $100 more than I originally thought I would be spending, leaving paying over $350 for two 50 minute massages seems crazy to me. I could have gone somewhere else for half the price and had a similar experience- it’s disappointing considering Woodhouse is known for its excellence and the standard it’s held at. A learning experience, will not attend this location again.

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Amara Chambersvia Google

about 2 months ago

I wouldn't really recommend this place. The massage was relaxing enough, but I didn't feel like the pricing was transparent. I booked a 50+ minute hot stone massage with a scalp massage addon. However, I didn't realize that this wouldn't include any additional time. It just meant that I paid $20 for a tablespoon of oil to be rubbed into my scalp. I also booked the same service for my sister at the same time. She said they asked her what scent she preferred for the oil, and she chose peppermint. Then, they charged an additional $25 for "aromatherapy" while my sister thought that this was just part of the hot oil scalp massage. Both of us were disappointed that the scalp massage didn't include any extra time and that my sister paid twice over for the oil. The checkout was also a bit awkward because the receptionist asked how much we would like to tip. There was no tip screen or way to do this discretely. Massages are a luxury service, and I expect to pay for that. However, I did feel like they could have been more clear that I was paying $20 for 1 tbsp of oil. They also didn't tell my sister that by choosing a scent, she would be charged for aromatherapy. There are definitely places where you can get an equal, if not better, experience for the price. (As a side note, we were asked multiple times if we were celebrating something, even after I said that we were there as self-care after losing a family member earlier in the week. Yikes.)

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Jalisa Howardvia Google

2 months ago

This is not my first visit, and even though this experience was not the best, will still probably not be my last.. during my massage I kept hearing people talk and laugh so the room location is horrible. I could not really relax.. not sure if my masseuse was new but I had to keep asking for firmer pressure. When I checked in, no one asked if I was celebrating any special occasion. But once I saw other people get a treat bag, I made a comment that I was also here to celebrate my 30th birthday and they gave me one,. the employees seemed to be tired not very enthusiastic or personable…. Overall barely relaxed, but not pleased with the service today, unfortunately still had to pay full price for this

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Mackenzie Desmetvia Google

4 months ago

I visited your location today while visiting from Las Vegas, and Raven did my facial — it was absolutely incredible. She was professional, respectful, and truly excellent at what she does. I’ll definitely be coming back to see her again. Thank you for the wonderful experience!

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Laura Bachervia Google

6 months ago

I've been visiting Woodhouse Spas for years. The Grandview location is my new favorite. Octavia is incredible! She has a firm deep pressure which I'm so grateful for. I've also seen Kanayma recently and she's amazing! She does a wonderful maternity massage, with firm pressure. The spa is always clean, welcoming, quiet and beautiful. There are amazing amenities and the staff are wonderful. Highly recommend!