Z
Zales
Zales: Trusted guidance to design your perfect ring.
3.4
Jewelry Store
$$
Zales: Trusted guidance to design your perfect ring.
Zales in Jersey City offers jewelry and gifts with a focus on customer care. Reviews highlight Maryann and Feny for attentive, no-pressure guidance through custom wedding ring design and wedding bands, making the experience feel personal and supported. Other customers praised Nick for helping with ring issues and finding the perfect necklace within budget. The store also handles ring cleaning services and a range of fine pieces.
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Personalized creation of engagement rings, wedding bands, and other jewelry pieces tailored to your style.
Professional cleaning and care services to keep your jewelry looking brilliant, with optional maintenance plans.
Expert adjustments and custom engraving to ensure your jewelry fits perfectly and carries a personal touch.
One-on-one guidance from our staff to help you select the ideal piece within your budget and preferences.
A curated collection of rings, bands, and accessories for engagements, weddings, and special celebrations.
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Overall rating
Joseph Lynch
Maryann and Feny were absolutely fantastic. They walked us through the entire process for our wedding bands, no pressure, and were so helpful the whole way through. I cannot recommend them enough!
Rachael Boone
Maryann and Feny are the best people to work with. I could not imagine a better experience for buying a wedding ring. They were so helpful and really cared about us and made sure that we were taken care of throughout the entire process of designing a custom wedding ring. Thank you both ao much!! Please give them a raise 🙃
bena nyangau
I received amazing service! I came in because I had a ring stuck on my finger and Nick helped me get it off and helped me find the perfect necklace in my price range
Amanda
Don’t come here for ring cleaning! Came here with my husband to get my engagement ring cleaned since he’d bought the plan that includes two cleanings every 6 months. Ring still has oils/build-up throughout and looks like it was never cleaned. Furthermore, we asked to look at a wedding band and it was like they didn’t want to make a sale. We were actually in the market for one. I liked the one I was looking at but figured I’d buy from a different location with better customer service. There were two people working at the time; one seemed like the manager. The “manager” seemed friendly, but the person we were working with was inexperienced and condescending.
Edel Weiss
Only Monique, the manager was nice but other services and people were the worst of the worst... I was there in September first, I got my gold ring resized and engraved, however, they made a mistake on my order and it cost a huge delay... I was damn unhappy about it but I managed to wait until they are done with my ring... Now it is the end of October, and the ring did not get engraved nicely with dirty remainders and shades... looking so ugly... The black lady with pony tail and glasses there was so cold and not even apologizing for this huge mess!! Why should I pay for this unfairness??? 2 weeks delay from original promised date and dirty finish inside the ring???? Are you really there for professional service or what??? I feel scammed and so disappointed!!! So unprofessional and waste of my time and money!!!!!!! I should have never visited there in my life!!!!
