Zen Springs - Boutique Bath House

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Izzy D.

via Google

bad customer service!!

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LINDSAY KO SO

via Google

nobody responded to me ur customer service is bad my friends and i came and nobody was there

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clo

via Google

i waited outside for a while and nobody let me in. yall suck at your job

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Emilie Anastasie Kovach

via Google

This place is a rip off. Went on a Wednesday night, pre-booked a “2-person VIP sauna & whirlpool”, yet when we arrived there was no one at the desk & the staff person that did finally come to the lobby acted rushed & scrambled. We were then led to an infrared sauna room (website does not advise that the saunas are infrared, NOT traditional sauna) where the units were not even on, and were told that the whirlpool room would be cleaned at that time, so we would have “no access to it for at least 20 minutes”. We could hear the staff member directing another person on /how/ to clean the whirlpool, as if it was her first time on the job (at 8pm on a Wednesday). We were also directed that “the area would be closed down so you have the entire hall” which consisted of the sauna room, whirlpool room, bathroom, and laundry room. No mention of the fact that there were cameras in said hallway…thankfully my bf spotted them before I went in front of them nude. The towels provided were also musty-smelling. The whirlpool room was nice, but the rest of the area we were in was creepy & dark. Felt like a perfect setting for a murder rather than a relaxing spa experience. Don’t waste your money!

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Bianca Castillo

via Google

This was exactly what I needed! The communication with the employees was seamless, I felt like I got exactly what I was promised, the lighting was incredible, the rooms are clean and so cozy/viby! I will be coming back, and highly recommend this to anyone who wants a quick relaxing sauna or spa date, it is the best!