A Glawmorous Pet Pawlor

My lil girl would be so happY when she saw the van in the driveway. That is how I knew I had the right idea. She did not like or enjoy going to any other place to get her hair and nails did. But when she knew she would be just outside of our house in the driveway she was ok with that. She would always come back inside so HappY. They took care of my little girl. Only the best for her. My lil Angel in Heaven ✨✨✨🥰 MaY Sunshine King MaY 2005 ~ September 2024 💛❤️

They did a great job on cutting my dog's nails Will definitely be going back.

I have been bringing my Bichapoo to this location on and off for eight years. It seems there may be new staff members who are not as experienced. My husband brought our dog in today for grooming, and although it has been about six months since her last appointment, which is normal for us and she did look a mess. The staff called my husband stating they would need to shave her completely because she was “severely matted.” This is not accurate. I personally combed her out about two weeks ago when I was considering grooming her myself. It appears they may not have brushed her before bathing and blow-drying, which can actually create mats if not done properly. They then showed my husband a video that did not demonstrate a need to shave her bald and told him that refusing the shave could result in injury, an emergency vet visit, or even animal control involvement if she “bit” someone. In the eight years we’ve used this groomer, we have never once been told that she bit anyone. My dog may fuss or growl when uncomfortable, but she has never bitten a person or another animal. It felt as though they were trying to pressure my husband into approving a full shave rather than taking the time to groom her correctly. This used to be a great place, and I’m extremely disappointed in how the situation was handled and how responsibility was shifted instead of acknowledging their own mistakes. I guarantee you when I get home I will be able to comb my dog out and properly shave her. It just takes time. We already pay $75 dollars even an extra charge to the $75 for extra time is understandable but to try and just shave the poor dog bald and then threaten us with the ER and animal control is just wild. I’ve read the owner’s response, and it’s extremely disappointing. There is a complete lack of accountability and straight telling false stories, we have NEVER been turned away from this establishment. My husband is not a liar and would never claim you threatened to call animal services if that were not true. Just because you did not want to take the extra time to properly groom my dog does not mean I expect you to treat an animal inhumanely. Suggesting otherwise is unreasonable. As paying customers, we have every right to bring up concerns when services we paid for are not completed properly. If nail trimming, sanitary trimming, and ear plucking are included in the service—and they were not done—then yes, I am absolutely allowed to say something. Each time we brought up minor issues in the past, we did so respectfully, you corrected them, and we moved on. We have never been rude. To now portray us as the problem for pointing out services that were missed is unacceptable. You are the business, the professional, and the expert. Grooming a dog properly and without causing harm should be the standard. We had no intention of returning regardless, but the unprofessional, defensive, and hostile response from the owner only further confirms this. We will never recommend this place. Also since you have these so called recordings we would like to hear them since you are offering them up to whoever wants to listen. Please let us know when we can hear them.

Thank you for making Jazzy smell so much better. You girls are awesome

We get our 2dogs groomed there. They keep a record of each Animal and grooming preferences. Sometimes theateyvery busy. Need to make appointments. We avoid nail dremel, as they often forget to cut the nails short first.