Stephan Beaudoin
I had an excellent experience with Lee from able pest control. She came by previously to address an ongoing mouse problem and was very thorough. She set bait traps, inspected the area carefully, and identified several holes where the mice were likely getting in. She even contacted my property management company to stress how important it was to have those holes sealed, but unfortunately nothing was done. When Lee returned, she was genuinely surprised the issue still hadn’t been addressed, so this time she took photos of the holes to send directly to the landlords again and clearly explained the urgency of sealing them. On top of that, she went above and beyond by sweeping up all the mouse droppings, something I thought I was going to have to deal with myself. That alone was a huge relief. She was incredibly kind, professional, knowledgeable, and extremely thorough. You can tell she truly cares about doing the job properly and not just rushing through a service call. She also took the time to educate me on what was happening and how to prevent the mice from climbing onto my kitchen counters and leaving droppings everywhere. I had been stuck in a frustrating cycle of cleaning and sanitizing every night, only to wake up to the same mess again. Thanks to Lee, I finally feel confident this situation is being properly handled, and that once the holes are sealed, the problem will be resolved for good. Amazing service and a truly outstanding technician.
