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Accel Pest & Termite Control
Professional pest and termite control solutions for Richmond homes and businesses.
4.8
Home Services
$$
Professional pest and termite control solutions for Richmond homes and businesses.
Accel Pest & Termite Control provides comprehensive pest management services in Richmond, VA, with a focus on professionalism and customer satisfaction. Based on reviews, technicians like Kyle, Robby, Josh, and Brian are noted for being friendly, thorough, and knowledgeable, explaining processes clearly and respecting homes. Services include quarterly treatments, crawl space encapsulation, and extermination, with customers reporting reduced bug activity. The business addresses issues proactively, as seen in efforts to resolve billing and service concerns.
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Regular treatments to prevent and eliminate common pests like bugs and spiders, with personalized service plans.
Expert inspection and treatment for termite infestations to protect your home's structure.
Professional encapsulation services to improve home insulation and prevent pest entry.
Educational sessions on pest patterns and behavior, tailored to your specific concerns.
Quick response services for urgent pest issues, ensuring immediate relief and protection.
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Overall rating
Patrice Wiggins
Kyle was wonderful to work with! He was friendly, professional, and took the time to explain everything in a way that was easy to understand. He made me feel comfortable that the job was done right. Kyle was thorough, respectful of our home, and clearly takes pride in his work. I really appreciate his great attitude and excellent service — highly recommend him!
Chloé Powell
We have been using Accel for a couple years now and have noticed a huge improvement in the number of bugs we see in and around our home. We especially appreciate the knowledge that our technician, Robby, is able to share about bug patterns and behavior! Before we started using Accel for quarterly bug presentation treatments, we saw multiple bugs a week and now see maybe 1 a month.
Erin Weinland
Updated: it’s only fair that I update this rating because of the extensive efforts that Accel has made to set this right. Thanks to the owner, Shon, for following up and building in new training and systems to prevent future issues. ~~~~~~~~~~ Previous review for transparency: It makes me very sad so leave this 1-star review. Our experience with Accel started very positively about 10 years ago. The owner was very involved, the technicians were knowledgeable and courteous. But in the last few years, it has really gone downhill. We had a technician charging us for service that never happened. That was eventually resolved. We’ve had multiple issues with their billing service where invoices are marked overdue as soon as service is complete, but then payments are only marked received at a significant delay from the payments being made. For us, this resulted in countless hours chasing down invoices to match up service visits with corresponding charges. We finally switched providers, feeling very relieved to send in our last payment to Accel, which we found out 2 months later that they didn’t even cash! We’ve reached out to solve the problem and have sent the last payment AGAIN, but have gotten no response. And now they claim our account is in arrears and is being sent to collections. Don’t sign up for this stress and hassle! There are lots of pest control companies. Choose ANYONE other than Accel. Save yourself a lot of headaches.
Nina Lopez
Brian has been doing quarterly exterminations at my house for over a year and has been extremely friendly, personable, and helpful. I have a phobia of spiders and he took extra time to talk me through what the extermination process looked like. I highly recommend Accel & Brian specifically!
S
Kyle and Josh did amazing work. They did really solid work encapsulating our crawl space. Walked me through the process, quoted a fair price, kept me up to date throughout, and did a great job. Initial pest service completed and we are happy with the quarterly service. Highly recommend.
