Star T
Booked a first time appointment for a hot stone massage at 12:45pm today. Arrived at 12:20pm to complete documents and was told to have a seat until my massage person was ready. At 12:50, I was told that my massage therapist couldn’t make it and that I could either receive a refund or come back at 2:15pm. I am very unpleased with the time that I just wasted(25 minute drive and sat for 30 minutes) so I opted for the refund of my deposit. I most likely will not return because of the this experience. UPDATE: I changed my rating from s 1-star to a 5-star. A spa representative reached out to me in less than 24 hours to correct my bad experience. I truly appreciate the time being taken to address my issue. My 2nd visit came with a much better experience. I enjoyed the hot stone massage that I received today by Brazil and will most definitely be visiting Adorn again! 5 STAR SERVICE & 5 STAR CUSTOMER SERVICE!





