Alexander Jane Boutique

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Jennifer Hil

via Google

Everything I’ve purchased has been wonderful! The quality is consistently great, and the pieces hold up so well. They’re flattering, comfortable, and easy to wear. The team is always quick to respond and so kind when handling returns or exchanges. Honestly, most of my closet is from Alexander Jane at this point! 🤍

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Amy McKinley

via Google

I ordered a pair of jeans and a long sleeve shirt. When I got the jeans, they were a bit too large in the legs, so I contacted the company about an exchange. They processed it and emailed me a mailing label. However, I got a little busy for a couple days with my father dying and being in the hospital. Finally found a box to send them back in and the mailing label had expired. I contacted the company to please offer me a new one as I had been very busy and just found a box and they never contacted me back. Fine, whatever, I'll eat the cost. It was my fault. Though i was unaware the mailing label would expire. Fast forward to now, I'm wearing the shirt. It has been washed and worn a total of 3 times (long sleeve and it's been summer) since I bought it and there's a hole at the shoulder seam. Never again will I order from this company. I would not recommend them either.

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Christina

via Google

I ordered a pair of shorts that were too small. I didn’t really see much difference in these shorts and my regular ones, so paying $50 for shorts that are supposed to be max comfort and tummy control I decided to give them a try in a larger size, so I asked for an exchange. I sent the item back and didn’t hear anything for about a month. I finally reached out (and the person who helped me was very helpful!) and they told me that they had issued me a gift card because the large size was sold out. She said these often go to spam. But, the new email with the gift card came right through and I checked spam and junk and trash and found nothing. It was odd there was no communication about the status of the order. I was just here waiting for a new pair of shorts lol. They told me I could also have a refund so I asked for that. But the bummer was that they didn’t refund me the price of shipping or the package protection - which I bought just in case I needed an exchange. It doesn’t seem fair that I only asked for a refund because the item I wanted to exchange for was sold out. I wish that could have been refunded that or they would have been clear about that before offering me a refund. I’m not sure if I would’ve had to pay these fees again if the exchange had gone through. Regardless be aware you may come out losing money. It’s not easy to return or exchange.

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Sloan Peterson

via Google

This boutique is a small miracle on earth. They are women owned and operated and they do a great job! Their products are extremely high quality feeling, the colors of the products are beautiful, and the fit of the things I purchased are perfect. This company has the most patient customer service and I did not deserve half of the grace I got from them. They are quick to answer and are more than fair with their customers. If you get the chance to order from them, they deserve all the support in the world.

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Jordan Heaton

via Google

Twice now I've placed an order for some jeans that my wife wanted for Christmas and both times they let me place the order (even though they apparently didn't have the item in stock) and give no status updates unless I ask for them. Both times I reached out to customer service (after waiting for weeks) asking for an update on the order and both times they said "we had an inventory issue and you should have gotten an email" then refunded the order. I checked all folders in my email and it was nowhere to be found. It seems as if they post items as in stock on the website when in reality they don't actually have them. Then they don't refund unless you ask for an update. As an apology they give you a 20% off discount code that doesn't work. I suggest you take your business elsewhere as that is what I am going to do.

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Victoria Rossignol

via Google

I found Alexander Jane on TikTok almost a year ago now. Since then I have placed multiple orders with them for everything from some of my favorite jeans and shorts to incredible bralettes. Sarah and her team are incredible. They have always been amazing with exchanges due to sizing and any questions I’ve had about orders. They have recently released their own line of AJ exclusives and both items I have bought from their line have been amazing! I love love love their AJ leggings and their essential skinny strap bralettes (I have 4 and wear them almost every day). I cannot wait for the Henley that I ordered as well as the Juliette bralette that I have had my eye on for ages. I just had yet another amazing experience with Alisha over TikTok about what appeared to be an order mix up. Turns out everything is all set and I should get both items with no problem. I’m just always so impressed with them I wanted to come here and make sure people looking into buying from them know that it is definitely worth it! I 100% recommend Alexander Jane!