josh
altitude trampoline park was honestly one of the worst experiences i’ve had at any business, and i really don’t say that lightly. the place felt completely unorganized from the moment i walked in. the bathrooms were absolutely disgusting. trash overflowing, no paper towels or soap, and it clearly hadn’t been cleaned or even checked in a long time. it’s honestly embarrassing for a place that hosts kids and families to keep their facilities in that condition. the staff made everything worse. most of the teenage workers were just standing around in little groups talking, laughing, and messing around with their phones instead of watching the kids or making sure everyone was safe. it felt like nobody cared, and if you asked them something, they acted bothered or confused, like you were interrupting their hangout time. it’s actually dangerous when you think about it, because kids are jumping everywhere and there’s zero supervision. and the managers, fizza and camila, were on a whole other level of disrespectful. instead of helping fix any issues or at least listening to concerns, they talked with attitude and dismissed everything like it didn’t matter. the way they spoke to customers was unprofessional and honestly disgusting. if that’s the leadership there, it explains why the whole place runs the way it does. overall, this business has horrible customer service, poor management, no cleanliness, and no sense of safety. i wouldn’t recommend anyone bring their kids here or spend a single dollar at this place. horrible experience from start to finish
