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Gigi Gvia Google

4 months ago

After reading the reviews I had high hopes about this place.When I first dropped my baby off I was told if she didn't stop all that barking then they couldn't keep her. ( that was a red flag to just turn around) The owner(the wife) was very rude towards me, told me they can't do my baby anymore. Basically because she's a handful and she stressed them out without saying it in those words.(my baby is very jumpy and scared and I know she can be a handful because she won't stay still) I already planned to not bring her back because of the attitudes. Then she calls me apologizing because it was miscommunication between them after I told her no one told me my baby was ready as if she didn't believe me talking about it's $1 for every minute late. She already charged me extra because she was too much to deal with. Little don't they know I was prepared to give them a big tip. I"ll never tell anyone to go there.

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Cynthia Mullervia Google

11 months ago

First time here. My pup was anxious about being in a crate so owner had a quiet room to put him in. Got done quickly. Pup was super clean and soft. He definitely looked like a red husky again. Thank you!

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Kelsie Allenvia Google

about 3 years ago

The people here seem very nice but they do not listen, this is my second bad experience with them and I will not ever be going back. It's very hard to find a good groomer that you are comfortable leaving your dogs with, so it's very unfortunate they don't listen to the client. I have scottish terriers and the first two times we took them they were cut fine, the third time we specified not to cut the beard square like a schnauzer and they did anyway. We booked one more appointment as I did not have the time to do the grooming myself. I was very specific on wanting a scottie cut (beard, eyebrows and skirt), I also wrote scottie cut on the card, we went over the blade length as my dog does not like to have her hair shaved short. I thought we were both in agreement after all the details we discussed. I came back to find my dog COMPLETELY SHAVED, I don't even know how you could assume that's a scottie cut, that is no where near the standard cut and I specifically said she does not like her hair very short. I was civil in discussing how disappointed I was but this is unacceptable, it take 1-2 YEARS for a full shirt to come in, in the meantime my dog is not acting herself as she has no hair. An apology isn't really worth much when none of this can be fixed, the groomer tried to act like it was my fault because I didn't write skirt on the card. If you are unsure why not check with the owner? If I had wanted the dog shaved it would stand to reason that's what I would have asked for. We are very upset at this lack of communication, never did either the groomer or myself say anything about shaving ahead of time. We will not be back and our family that uses them won't be either. In reply to the comment below, the first thing I listed off was scottie cut, with skirt, brows and beard, I stood face to face and told that to the groomer. A scottie cut is no means the cut that was received, you would never assume to cut the skirt completely off when the breed standard always has one. I also wrote scottie cut on the card and asked if anything else needed to go down, you specifically replied "No, I know what that means", obviously you don't, we then discussed the blade length to be used on her back which you wrote on the card. Acting like you were unaware when I was EXTREMELY specific as to what was wanted and that you had groomed the dog three times in the past with the EXACT same instructions only reflects poorly on your capabilities. It is always blatantly obvious from the picture I've included this is shaved, you literally couldn't take anymore hair off.

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Chad Clarkvia Google

over 3 years ago

Such an awesome little gem! Prices are VERY reasonable, and even though they were booked solid, the gentleman (I assume the owner) snuck me in to give my young man a bath and nail trim. . . Didn't take long at all, and they were so nice and sweet to my little pup. . . I will not be going anywhere else from now on!

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John Parishvia Google

about 4 years ago

The service was exceptional. My fur babies were in and out within a reasonable time. The cuts were just what I asked for Their nails were actually did so smooth which is great when they jump in my lap. We have a new grooming salon hands down. The owner is very nice and personable it was a very pleasant experience. And the prices very reasonable. Thank you guys so much. Lisa P.