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Beaverbrooks
Fine Jewelry with Exceptional Service in Liverpool
4.2
Jewelry Store
$$$
Fine Jewelry with Exceptional Service in Liverpool
Beaverbrooks in Liverpool offers a stunning selection of fine jewelry, including watches, earrings, bracelets, and more. With a commitment to providing exceptional customer service, the knowledgeable staff, like Walhan and Lyle, ensure every customer feels valued and informed throughout their shopping experience. Customers appreciate the personalized service and trust Beaverbrooks to honor commitments, making it a reliable destination for beautiful gifts and special purchases. Whether celebrating a birthday or simply indulging, Beaverbrooks creates memorable moments for each visitor.
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Browse our exquisite collection of earrings, bracelets, necklaces, and other jewelry pieces, with personalized assistance from knowledgeable staff.
Explore a range of premium watches, with expert guidance on options and seamless insurance setup for protection and peace of mind.
We honor gift cards even past expiration dates, providing flexible and caring solutions for your gifting needs.
Professional repair services for clasps, links, and other issues, with options for in-store fixes or insurance-backed solutions.
Order extra links, custom pieces, or size adjustments, with convenient notifications via text for collection.
Claim Beaverbrooks to update business info, respond to reviews, and access analytics.
Overall rating
Lillian Williams
I went to your store on Thursday. Seeing a pair of earrings in the window. The young gentlemen who served me, I think his name was Lyle (apologies if this is wrong). What a wonderful young man he was. Very helpful. An absolute credit to your company.
Alex Whitfield
Shout out to staff member, Walhan. Very helpful and professional, but also knows how to make customers feel comfortable. I came in to purchase a watch, already with an idea of what I wanted. He set up insurance etc, and explained everything clearly.
Garry Payne
My wife was given a £100 gift card which due to unforeseen and rather sad circumstances had been put to one side and forgotten about until recently. The gift card was out of date by a number of years but following an exchange of emails staff at Beaverbrooks Liverpool confirmed they would honour the gift card. Today we purchased two sets of earrings putting £50 to the value of the gift card. Staff at Beaverbrooks in Liverpool provided an exceptional and caring service both prior to and during the purchasing process and my wife and I are extremely grateful…..thank you!
Imogen Lunt
We bought a bracelet and necklace from beaverbrooks. When I got the bracelet on my birthday the clasp was wobbly wouldn’t close and the bracelet was uneven when it closed, so we took it back a woman fixed it there and then it was all good. Couple weeks later the clasp went back wobbly and the unevenness broke the bracket it wouldn’t fasten we was met with disappointing custom service saying the woman couldn’t of fixed it there and then as it was insured and they can’t do it it’s up to the insurance to sort it out (basically saying we had lied🤣) bracket was delivered to the house all great. Then the necklace had broke which was my final straw took that back bearing mind we don’t live close to Liverpool it was the closet branch to us we don’t drive either so the train fair was also an issue since we had been back there 6 times in one month. They had this new staff member working there not their fault that they wasn’t trained properly by the manager but of course the manager did a very poor job to train him he missed important details out such as what to bring back for when we want to collect my necklace back which when we went back again found out we had brong back a code letter for it. It is a horrible atmosphere staff members looking at eachother smirking when we have a problem yet again. First and last time I will ever purchase from there 🤬
Vorn Kelly
Amazing experience all round. When my daughter and I entered to look for a watch for her 16th birthday, we were greeted by Wally with a lovely smile and very pleasant and welcoming manner. He went through all our options, she picked the watch for her but we needed to order 2 extra links, this was done, I was contacted and informed that the links had arrived via text message. I went in today (15/6/25) to collect the watch, I was greeted by a lovely gentleman, apologies I didn’t catch his name. Both him and Hannah were a delight. I will definitely be back to purchase something for myself. Amazing staff in the Liverpool branch. Thank you. A very happy customer and will have a very happy daughter on her birthday
