Garrison Cox
Terrible experience. I ordered the fitting and balancing of 5 tyres, provided by myself, and a wheel alignment. When I picked up the car only 4 tyres had been changed, and I was initially charged for 5 tyres. The wheel alignment had been performed but after driving the car it now veers to the right. When I returned to the shop to let them know I was told “Well I don’t know what else you want me to do.” Stating that the job was done “close enough”. When I pay for a wheel alignment I expect the wheels to be straight and the car to drive straight. The worst part of the experience was the crew killed my battery by leaving my cabin lights on and a door open. When I returned to my car both of these things were clearly still on and open. I was told that “batteries can die at anytime”, and “it must have been in a bad state if it died from those actions”. However, three days before the tyre and wheel service here I had the whole car serviced at Ultratune. Including a battery test. Their report came back good and there was no mention of the battery needing replacement or that it was in bad condition. When I told all this to the manager there was no intention to take any responsibility for the mistakes and difficulty caused. No willingness to retest the alignment, no willingness to fix the final tyre, no willingness to take accountability for killing the battery. Terrible experience and would recommend to stay far away from this location.
