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Michaelene De La Sernavia Google

16 days ago

Prescott opened the drain that was clogged and prevented us from using our washing machine for two weeks. Prescott is professional, kind, friendly and a great communicator. He made me feel like a valued customer and explained everything to me very clearly. He was on time and very prompt with the repairs. I was so impressed with his work that I wanted to tip him, but he didn't want to accept tips. THANK YOU, Prescott! You're the best! I will be referring Bob Oates Sewer Rooter, LLC and Prescott to my friends.

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Scott Ebyvia Google

2 months ago

While more expensive than other suppliers, Bob Oates provided professional service. Our plumber was excellent at keeping us informed of issues and was very good at explaining how and why things were being done. The only not so good thing was that our plumber was scheduled for another job with our job not completed. This caused us to not have fully functional plumbing over a weekend. We are now three weeks post re-pipe and everything is working perfectly.

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Jacqueline Lowellvia Google

4 months ago

Look no further than Bob Oates for all of your plumbing needs. The scheduling process was easy over the phone and I was able to have preliminary questions answered. Oliver was incredibly kind, efficient, and knowledgeable. He assessed my bathtub and toilet, explained what needed to be done, and gave me an estimate on the spot. I will be reaching out to schedule Oliver at Bob Oates again. Thank you, Oliver! It feels great to find a trusted plumber as a new homeowner.

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Laurelann T Khaddervia Google

4 months ago

Highly recommend Bob Oates, and Konrad in particular. I’ve worked with 3-4 plumbing companies in Seattle and even 2-3 sewer companies, and Bob Oates is by far the best. I use them for multiple rental properties as well as my own home because I know I can always get a quick appointment, an honest assessment of the problem, and a reasonably priced solution. Konrad was on time, extremely communicative, and helped me to understand my options. I felt comfortable with his recommendations and was happy to move forward with the work.

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Mary Shadleyvia Google

6 months ago

Bob Oates "himself" sent me an email for a review so here it is! The men who came to our house were nice guys, but one guy seemed to be brand new to plumbing. They were here to fix a sewage pipe that was worn away. They suggested too rough of a toilet scope caused it. (When I called later, they'd ask which owner of our home we were since our address had 2 names attached to it—I guess the people we bought the home from hired them to scope our toilet—oops!). As they were cutting the pipe, both of them were downstairs and I was on the same level as the bathroom. I started smelling smoke so I went to investigate. I saw a lot of smoke coming from a rag stuffed in the hole so I alerted the guys. They told me that was normal, but it seemed like too much to be normal so I kept an eye out. Sure enough our whole upstairs filled with smoke and I saw that the wood around the hole had caught fire. I called down to them that I saw flames and they rushed up the stairs in the fastest time ever and put the flames out. But they kept reigniting again and again. Our home was filled with smoke by then and I was standing at the ready with our fire extinguisher, coughing. What would have happened if I was not home keeping an eye out? How big would the fire have gotten before they realized? Our bedrooms and bathroom were covered in soot, our clothes and linens smelled like smoke—it was a big cleanup for me, they never once offered a cleaning service. After many calls and conversations they finally knocked $1K off the price. And they lost a customer. Oh, and the toilet that they installed as part of the job wasn't sealed properly so we got to clean up leaks for a few days before they finally were able to get someone out to re-seal it.