Andrea Savino
After trying to get correspondence from Kim for an entire month via email and phone, I drove an hour through Boston traffic (8 months pregnant) to be on time for an appointment. She then left me waiting for a half hour after arriving only to tell me she couldn’t help me. I explicitly asked her on the phone the day prior if she had everything she needed to help me and to let me know how to better prepare if possible and she said we were all set. In-person at our appointment, she proceeds to tell me all of this could have been handled through email in the first place. Very very poor communication and customer service. FYI- prior positive reviews were built from former owner who very recently sold his business.






