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Benjamin Abrahamovichvia Google

3 months ago

Came here for new kitties first check up! The staff are extremely friendly, and it is no joke that they are a calming/anti-anxiety office. As someone who has their own doctor anxiety, I truly appreciated the setting. Treats were provided to our little cutie pie, and she couldn’t have been happier. Staff/doctors were very knowledgeable, and brought up multiple things we had never thought of and had great advice for us as new cat owners. Parking is also very easy since it’s right there by the shopping center. So glad to have a place like this so close by.

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Paige Sheltonvia Google

4 months ago

We've been going to BVC ever since we adopted our dog, Rex. The level of care here is absolutely unparalleled, and we love Dr Alex! He always takes his time with us and never makes us feel rushed or unseen. He goes above and beyond to make sure Rex feels as comfortable as possible. Although BVC is a bit pricey in comparison to other places, it is well worth it.

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Wang Suisuivia Google

4 months ago

I’ve been going to BVC Charlestown for two years, and my experience has been great until recently, during the international travel process. First, the USDA-accredited vet resigned mid-process, and the clinic had no system to notify affected clients. Second, the new vet was unfamiliar with the process and requested that I hire a third party to handle the paperwork. Finally, the clinic claimed the serology test couldn’t be tracked and might take a month, even though the lab provides a tracking link and a 7–14 day turnaround. Overall, my recent experience added unnecessary anxiety to the upcoming travel.

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Leela Paine-Mastersvia Google

6 months ago

Fantastic as a fear free clinic. My little pup is non aggressive but incredibly anxious and Dr. Alex & the whole team have always been great about catering to Harvey’s need for constant human contact. They bribe him with all the treats and love so he has gotten fairly comfortable with going there. Most recently at the annual appointment Camila & Christina went above and beyond to get our billing/care plan set up while also juggling a busy morning of pets checking in!

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KBvia Google

11 months ago

We already highly recommend Dr Alex, Dr G, and the rest of the crew at BVC any chance we get, but wanted to highlight the recent outstanding care we’ve received and acknowledge vet tech David for truly going above and beyond during a recent visit. When I was waiting for an appointment last December, I overheard David de-escalate a pet parent over the phone and was impressed by his demeanor and the way in which he made that person’s situation feel heard. I was the frantic pet parent on the other side of the call recently and had the privilege of being heard by David. Not only was he able to squeeze us in for a visit that afternoon, he was also beyond gentle and kind to our very anxious dog during the vaccine admin process. We have been at BVC in Chinatown since 2016 and transferred to Charlestown when it opened and have nothing but positive things to say about all of our experiences