Alexandra Harbert
I scheduled a blow out for the morning of my birthday and wrote that as a note in the comments. I was greeted brusquely by Janee with “are you Alexandra?” No “have you been here before? Would you like something to drink? Do you need to go to the bathroom? Happy birthday!” Etc… I had booked an extra 10 minute scalp massage so when I glanced at my watch as I sat in the shampoo bowl I noticed it was 10:03. She shampooed my hair and then lightly layed her index fingers over my forehead (?) then conditioned my hair, rinsed and wrapped a towel around my hair and when I sat up my watch said 10:09 so I figured she had forgot about the massage. We discussed that I wanted big bouncy blow out waves but I stated my hair didn’t hold a curl well so it was ok if the curls were a little tighter. She then turned me away from the mirror for about 25 minutes and when she turned me around I had tight Shirley temple-esque curls. I instinctively reached up to touch them and she said offered half heartedly to “run her fingers through my curls” which I stated I could do on my own. When I went to check out, I clarified the extra charge for the scalp massage since it had been so brief and she was clearly irritated, but the other staff person said the charge could be taken off. The sign by the register suggested $12 as a tip if you “liked it “ seeing as I DISLIKED it, I added a $10 tip to which she rolled her eyes at me and still included the charge for the “massage” which I awkwardly had to correct a second time. By the time I finally paid I was shaking- I felt so uncomfortable, frustrated and irritated and sad that my birthday was starting out on such a bad note. Needless to say, I won’t be back.
