Katherine Iversen
Made an appointment for 1pm with Waunishia. Checked in 5 minutes early and was corrected our appointment was with Shelly. I clarified I did not schedule with Shelly, and the receptionist said Waunishia was sick, but they were able to shuffle appointments around, so we still had a 1 pm. I didn't know who Shelly was, so we watched two stylists take clients for an hour until I checked in again. Reception told me she left a message advised our appointment was cancelled. I admit I screened my calls and did not answer, but why was I told I still had a 1pm appointment when I checked in? I should have been told it was cancelled before I wasted an hour waiting around. Our first two visits over the past year were fine, but the mediocrity of today's service makes it unlikely I will return.
