Nancy “Ms. Nancy” Earle-Davis
Customer Service & Quality on STEROIDS! Where do I begin… I bought a newly-built home. To say the least, I was overwhelmed and on a strict budget. All I wanted to do is move in and not deal with anything else. HOWEVER, that’s not how it works. With newly-built homes you MUST comply with HOA guidelines, which states the owner(s) must build out their backyard within 90 days. YIKES! I didn’t budget for that! I thought about building it out on my own and saving money. But, I did that before. It ain’t easy. It’s time consuming and I’m NOT a professional. So, I went o Yelp for quotes. I even had people knocking at my door. I got their quotes. I called them. And, none of them impressed me. They lack professionalism. The only company that not only impressed me but showed the most amount of interest in not only meeting my expectations but exceeding them was Bright Home. I know what you may be thinking, “That’s got to be ridiculously expensive.” Honestly, it wasn’t cheap, but it was DEFINITELY competitive and EXTREMELY well done! I received 3 quotes (by smaller independent companies) before going with Bright Home. THEY WERE MORE EXPENSIVE and offering me less! One even wanted me to ignore my HOA guidelines and just get started. And, their lack of ethics greatly concerned me. So, they were quickly dismissed. Most landscapers will sell you on their interpretation of your vision, by only providing you a hand drawing or verbal agreement. But, Bright Home provides you with an online 3-D rendering. And, they can make changes during your meeting, within seconds, until you are satisfied. PLUS, they provide you 3 iterations of the concept before they even get started!!! Their software is magnificent! It’s like you are walking through your backyard - ONLINE!! By the time they started their work and provided me with the blueprint rendering I knew I made the right decision. Last but certainly not least, Bright Home prioritizes their work. That means you have a dedicated project manager and team. They don’t multitask, working on your backyard and someone else’s - taking weeks and months to finish. When they start, they don’t stop until it’s done! Only rain delays your finished product. As well, you have a personal portal to mange your documents, payments as well as before and after pictures. It’s like a concierge experience! I have the backyard I am EXTREMELY proud to show off! I am over the moon happy. I highly recommend Bright Home. Please don’t settle. Just call them. You I’ll be happy you did. Thank you Robbie for creating the vision. Thank you Anastasia for seeing it through. I am grateful to you both.
