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Margievia Google

about 1 month ago

Best customer service from Alicia! My mom and I came in for happy hour on a Tuesday evening and had a great experience! We used to be frequent diners but then stopped because we were consistently getting bad service. I don't know about others, but when I go out to eat, I expect awesome service. Otherwise I can stay home and cook myself. Alicia was friendly, attentive, answered questions about the menu, and offered suggestions. She never rushed us. I was so impressed I'm back again this week! Brio make sure to reward her for excellent service. She's an example for servers everywhere! You now have two return customers! Oh and please keep the all day, every day happy hour! Your burgers are the best too!

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Marty Loganvia Google

about 1 month ago

We had reservations for Friday night and arrived right on time, yet the experience quickly went downhill. The atmosphere itself is nice and has a good vibe. I was meeting clients there and initially felt optimistic. Unfortunately, the service was extremely slow—truly slower than molasses. Our server, Laura, was rarely seen. We ordered drinks, and after an excessive wait, we had to get up and find her to ask where they were. The same thing happened when my friend ordered a second drink—we again had to track her down. When our dinners were served, we had chosen salads as our side. They did not arrive with the meal. Once again, we had to ask Laura where our side salads were. They were eventually brought out after our entrées were already on the table, which only added to the frustration. The service throughout the evening was unacceptable. The food itself was average at best and disappointing for the price point. We ordered the beef medallions medium, and they arrived well done. At that stage, we didn’t even bother sending them back. What stood out most was the contrast with nearby restaurants. Many places around us were packed, with people waiting outside. After this experience, it became very clear why customers were choosing those other options. After looking through recent reviews, we noticed roughly 10 one-star reviews in the last 30 days alone, which makes it apparent this was not a one-off situation. In a market this competitive, restaurants often only get one shot. I live in North Scottsdale, and with so many excellent dining options closer to home—and even nearby in Gilbert—there is no reason to drive back for this experience. When you go out to dinner—especially when entertaining clients—you expect timely service and to receive your meal prepared the way it was ordered. That did not happen here. We won’t be returning.

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Jenn Katevia Google

about 2 months ago

Idk, I been here years ago, didn't love it.. came again for a Christmas party dinner, still didn't love it. Just very basic to me. 4 ppl, one had pizza, 2 had lasagna and i honestly can't even remember what I ordered.. oh yeah sausage rigatoni, which obviously nothing amazing. I did like the caramel dessert!

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Courtney Sassvia Google

3 months ago

My daughter & I stopped in for lunch. This was actually our first time here! Max was our server. He was fantastic! Extremely attentive, friendly, and personable. Our food was delicious. We started with the Margherita Flatbread. I ordered the Alfredo. My daughter order the Bolognese. Everything was delicious! 10/10, and we will be back.

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Dakota Kildoovia Google

5 months ago

I enjoyed our meal and service here. Ashlyn was our server and she rocked it. Our table got all different plates and we all tried different items and all were delicious. Huge portions! Pretty kid friendly, little more upscale than a normal Italian place but not like UPSCALE. I’d go back.