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Becky Westgatevia Google

29 days ago

Not a good car wash for the price. I paid for the best car wash and my car still has dirt and streaks on it. I was hoping for something better than a gas station car wash. Pretty disappointed, won't be back.

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ItzTabbyvia Google

about 2 months ago

I’ve washed my car here multiple times and I’ve never had any problems/issue with them! The workers are very responsible and take care of customers very quickly, even when something ever happens or goes wrong. I love washing my car here and it gets the job done. Some people may not feel the same about the car wash but I’ve been to different types of car washes and it’s never cleaned my car how bubble time has. I love the clear coating on my car because it helps the snow and rain and it’s convenient for me since my wipers are bad. I’ve NEVER experienced any scratches or damages to my car.

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Tom Morganvia Google

about 2 months ago

Went to Bubble Time on December 20th and paid for the middle tier wash. I’ve attached a few photos showing how filthy my car still was after getting it washed. I drive a hatchback so there isn’t a whole lot of car to wash, but somehow Bubble Time missed a lot of places. The automatically generated captions on my pictures should serve as proof: “blue car with dirt residue”, “dirty blue hatchback”, “blue car with mud splatters”, and “muddy blue vehicle exterior”. I emailed Bubble Time on the same day and again on January 2nd. Generally, I don’t like to leave bad reviews for businesses before I’ve given them a chance to fix any issues I had. Bubble Time has not responded to either email, so here I am with a one star review. This would be unacceptable for the base tier wash. I thought by buying the middle tier, my car would be even cleaner and look a little nicer. And the lack of customer service doesn’t help things. If you’re looking for a car wash that, you know, actually cleans your car, don’t go to Bubble Time.

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Demi Kingvia Google

2 months ago

Decided to take my car here for a wash with it being the first nice day in madison in a while. Perfect carwash day right? WORST MISTAKE. My car is scratched in MULTIPLE places now. You can tell they were done by the scrubbers just looking at the ridges and grooves. HIGHLY recommend not bringing your car here unless you want it scratched to all hell. EDIT: The attempt to gaslight me into believing the damage was caused by a snow/ice scraper or hidden under winter grime is unbelievable. I bought this car less than a month ago, and it has been parked in a heated garage during every snowfall since. It has never been exposed to snow long enough to require an ice scraper, nor have I ever used one on this vehicle. I wash my car weekly—I would have noticed this damage long before bringing it to your wash. I posted my review not to harm your business, but to make others aware that this happened to me while using your car wash. There is a reason your establishment has multiple signs stating you are “not responsible for any scratches or damage.” Those signs exist because damage can happen, and IT DID TO MY VEHICLE!! If there were truly zero chance of damage occurring due to your maintenance practices, those signs wouldn’t be necessary. I fully understand that using any car wash comes with some risk, but trying to shift the blame onto the customer instead of acknowledging the possibility is crazy!

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Annabelle Hothvia Google

over 1 year ago

Absolutely horrible experience. I went here instead of Mister Car Wash because my mom's car got scratched there...here is NO BETTER. First, I got there, and they said no basic wash was available. How do you have premium washes but not basic...oh well, I got the Bubble Shine one for 15$ anyway because of the bug blast and extra cleaning. It removed NO BUGS, the bird poop from this morning is still there, my paint is chipped, and there are scratches on my car! I asked the kids working if they could help clean the spots that were missed or if I could go through them again (before I saw the scratches), and they said not without paying. Horrible experience. Waste of money. Cannot believe I drove almost 30 min to visit because of their great reviews, and I got this experience. Their vacuums couldn't even suck up dog hair off my dash (and I tried 3 of them).