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Drew Esseltinevia Google

about 2 months ago

I can not say enough great things about Caliber Collision! They took care of my car after the accident-fixed it, painted it, detailed it (even cleaned the inside!)They were in constant contact with us about the status of the repair, which was very helpful. I needed to drop off the rental car after picking up my car, and they took care of that also. They went above and beyond, and were the nicest people! I would highly recommend them if you need any repairs!

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Sofia Mendozavia Google

3 months ago

Imagine trusting a place you thought would never break that trust. I left my car for a paint job and a few small dents. The original estimate was 5 days, and at first the communication was good, so I felt confident. It ended up taking more than an extra week, but when I picked it up, I focused on checking the exterior work only. The next day, I noticed my car had been driven 10 miles. When I asked Ken, he said they “needed to drive it 8 miles to reset the system,” which I later confirmed is completely false since my service was ONLY paint. I also found dog hair inside my car, I do NOT have pets!! and discovered my dash cam had been intentionally unplugged. On top of that, the interior smelled overwhelmingly like cleaner, there were half-cleaned stains, and worst of all, some of my personal belongings were missing, including an item with deep sentimental value. Ken didn’t take any of this seriously, didn’t listen, and didn’t offer an apology. BE CAREFUL with this place. They clearly use customers’ cars for personal errands and do not respect your belongings or your trust.

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Jesse, Jr DeAndavia Google

3 months ago

I was at an auto accident And calibrate collision repaired my car. They did a great job and I would recommend them to anyone. Chad, the general manager is a great guy and handled the repair with professionalism and the courtesy that is rare these days. I can't think them enough.

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Ben Taffvia Google

7 months ago

My car is missing parts. They put it together just enough so that it looks passable in the parking lot. They take too many shortcuts, and have poor quality control after charging insurance almoat $5k for repairs. After having my car in twice for repairs, I contacted the bodyshop manager about my concerns. He put me in a car, and agreed to fix my concerns leftover from the first repair. Get my car back 2 days later, and on my way back to work, my alignment is still off, but off to the other side now. This was my 3rd trip. Waited during the weekend, jacked up my car, and checked to make sure there wasn't something bent causing them to not do the alignment correctly. When I did, I saw the new splash guard hanging loose under my car. Upon inspection in 96 degree weather on a Sunday, 5 of the fasteners were missing and it was installed incorrectly. And it is not like they fell out, because part of the old splash guard was still attached to my car. Three times it was in for repair, and a I had to remove it along with my crossmember in the heat to do their job correctly. And then I had to take my car to Firestone for the alignment that these guys did twice. Firestone nailed it the first time. I need to find a shop to fix the mirror Caliber can't seem to fix; when I have time I will deal with Allstate about them.

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Ben Taffvia Google

9 months ago

Worst experience with their advisor, Aris, that I've ever had dealing with any collison center in 20 years. Lies about the parts ordered for my car (says it's OEM when it's aftermarket), unapologetic, and when I asked him why I was notified that my vehicle was ready when it wasn't, he flat out told me to take it up with Allstate. It's my car, not theirs. Why would you not tell me about my car? Been out a rental for almost a week because I was notified my car was ready, but when I arrived, I pointed out it wasn't. Was then told it would be ready Monday, so I didn't go through the process for getting a rental for the weekend when I only needed it for work. Then it became Tuesday. Then I get a call Wednesday mid afternoon that it will be ready by the end of the day. And they still missed a repair that was caused by the accident. Done with this shop. And my car STILL needs work. Alignment they performed is off, the new mirror is tilted up noticeably, they did not buff the A pillar from the impact, there is no valve stem cap on my new wheel and tire, and the door molding is coming off. And it's only been 30 minutes since pick as I'm on my lunch break, no telling what I will find after I wash it since it has been raining.