Nicole Naomi
We arrived at Cheeky Monkeys at 6:58 pm, and both the website and the sign on the door clearly state that the location closes at 8:00 pm. Upon entering, the employee first told us we had one hour, and then changed the information, saying they actually close at 7:30 pm, meaning my child would only be able to play for 30 minutes. I was ready to leave due to the confusion and lack of clear communication, but my daughter saw the place, got excited (as any child would), and wanted to stay. We were then charged full price for only 30 minutes, which I found to be unfair. If the business truly closes earlier, that should be clearly stated on the website and at the entrance. And if only 30 minutes of play is allowed, there should be a reduced rate, or children should be allowed to play until the advertised closing time (8:00 pm). This experience was frustrating and disappointing, especially for families who rely on the posted hours when planning a visit.






