Jacqueline
Firstly, for such a nice spa with an amazing view - i was hoping for so much more out of this experience. Upon arrival - the check in was smooth and the girls were nice. I was given a pair of sandles and lead to the change room. I struggled for a long while, trying to get the locker to actually shut and lock. (Witnessed multiple women with the same issue) I was lead to the waiting room and told to fill out paper work while awaiting my massage. I looked at the wall which stated - "quiet zone - no cell phones." Let me preface - I am a mom to a toddler and never have a moment to myself - i was really looking forward to this and the "quiet." Please train your staff who run the mani/pedi section to shut the door if they want to have loud conversations. I sat waiting for 10-15 minutes and had the pleasure of listening to your staffs work schedules, benefits, pays and what they disliked about their jobs. It was infuriating. Then to listen to them rip open boxes and the sound of glass bottles smashing around. So much for my a quiet and peaceful experience. I'm not saying you can't talk at work - but shutting the door or whispering would suffice. I felt like I was back at home listening to my toddler play and bang things around. My massage was good. But again, a lot of conversation from the masseuse. I spoke to the women at the front desk about how I felt. They apologized and I was given 4 complimentary tester creams and 4 chocolate kisses as an apology..... $200 later. I was also told its a small facility so there isnt much room to separate sections. I mentioned how pilar and post spa in niagara on the lake has a quiet section reserved for quiet and its very relaxing.. Nothing like spending my hard earned money for a relaxing Saturday afternoon to listen to complaining. If anything - a discount would have been great. For a high end spa with a great location - its disappointing how this facility is run.
