A

Al Terryvia Google

4 months ago

Disappointed, the service isn’t what it used to be. I’ve been a loyal customer for over three years and used to feel like I could trust this team and that they truly valued my business. Unfortunately, my last few visits haven’t felt the same, broken promises, technology issues, and a noticeable drop in customer care. On my most recent visit, I dropped off my car around 1 p.m. to have a couple of warning lights checked and an oil change done. The rep told me they’d take a look that day and, worst case, I’d hear from them by 9 a.m. the next morning. Instead, I didn’t get an update until after 10:30 a.m. The good news was that the check engine light was just a loose battery lead. The parking brake light issue, which had been on since a battery change, required a reprogram of the trucks systems and it would take about an hour, they said. That seemed reasonable. I immediately took an Uber over and arrived roughly 20 minutes later, only to see my car already parked and ready, with my keys sitting on the counter and a note saying to call at 11:45 a.m...... 25 minutes later. It felt like they were intentionally delaying communication, though I let it go. Then it really went downhill. When I tried to pay, their payment system was down. I tried three different cards, three different ways, while the rep called for support. I was told, firmly, that I could not leave with my car until the payment went through, even though the issue was clearly on their end. Meanwhile, the manager was in the back at his desk, smoking, while this unfolded. As a long-time customer, I reassured them I intended to pay and even mentioned bringing in our other vehicle soon. Still, I was told I would not be allowed to leave until payment was completed. I offered to call in payment later or return once the system was working, but those offers were declined. Eventually, after a tense exchange in the parking lot, the rep reluctantly agreed to let me go with a promise to return payment once the issue was resolved. I left feeling frustrated and disappointed. What used to feel like a trusted, professional relationship has started to feel transactional and careless. I hope they take this feedback seriously and work to rebuild the trust and service standard that once set them apart.

D

Delancyjrvia Google

5 months ago

I go there for all of my Tire and Service needs. These guys are very straightforward honest and do quality work. Their tire pricing is unbeatable

S

shiva ananthanvia Google

7 months ago

Worst upselling. Went in for brake pad replacement. I had a Groupon and was pretty sure I needed rotors since it is been a while. First of all they don’t take appointments as mentioned in the Groupon. I had to visit them twice to get my vehicle in for same day repair and both the times I went at around 8 am. This is ridiculous. They are always busy and could not even manage their schedule with appointments. The second part is even worse. They called me back with an estimate and said I needed rotors for all 4 wheels which is expected. They just gave me the total number and applied the Groupon voucher. I asked some questions and warranty and stuff. When I went to pickup the car that’s when I noticed that the price they said over phone not only included the rotor but also ceramic pads for all 4 wheels. When I asked them before paying they said my Dodge only takes ceramic pads. I was doubtful but still came back home and googled and found out that my car takes semi metallic pads also. So what happened is that the Groupon included semi metallic pads as part of the Groupon and they don’t make money of it.

S

Stephanie Webervia Google

9 months ago

I had a very disappointing experience. I was told that both my front and rear brakes were in bad condition and that all four rotors needed to be resurfaced, with the rear brakes supposedly being in worse shape. I was quoted $600 just for the rear brakes, and over $800 for both front and rear. Since I couldn't afford the full amount, I agreed to have only the rear brakes done for $600. They told me the front brakes might last another month, so I planned to return soon to have those serviced as well. However, I later had a trusted mechanic who does side work take a look at my front brakes. He told me they were in good condition, the pads still had plenty of life—at least 10,000 miles—and the rotors hadn’t even been touched. In other words, there was absolutely no need for the work they recommended. I feel misled and taken advantage of. I will not be returning and cannot recommend them based on this experience. While I appreciate the owner's response, simply stating that the matter is being taken seriously and will be looked into does little to resolve the issue. I am still out $600 and am requesting reimbursement for that amount.

J

Jessica Bonifaciovia Google

almost 4 years ago

The Cobra team was COOL-BRUHH 🐍 Cobra took us as a walk-in and was able to mount and balance our freshly powder-coated wheels in less than 30 minutes! I have taken special wheels to other places before, like Discount Tire, and the finish always ends up damaged. The Cobra team was super friendly and personable, along with being professional and efficient. We will definitely be returning for all of our tire needs!