Emily Y
I'm new to the area and needed to get my car washed in Nov. The guy working told me about a deal for new members, so I figured I'd check it out. This location is further from my house, but close to the grocery stores I use, so I figured it was worth a trial for the deal, and when it was over I could try a different place. Fast forward to Jan, unrelated to the car wash, I needed to get a new windshield, and the people who replaced it, kept the sticker, but moved to a different location on the car so the scanner wouldn't work. I figured I could see what could be done, and worse case scenario I'd cut my losses and check out a different car wash closer to my house. I swung in to check, and the service Nando provided - confirming it was ok, telling me he could fix it, and then going above/beyond to fix it (removing the misplaced sticker with a tool, cleaning the window - and getting more cleaner when the bittle he has froze! -, and getting a new sticker that was valid) all while it was literally freezing outside, and he was so kind, helpful and had a great attitude, is enough for me to keep the membership. Excellent customer service is not something I take for granted. Thank you, Nando, for all of your assistance, and I hope the company thanks you for retaining a customer!
