CF
Crunch Fitness - Arlington
Crunch Fitness - Arlington: Friendly staff, modern facilities, and versatile workouts.
3.4
Gym
$$
Crunch Fitness - Arlington: Friendly staff, modern facilities, and versatile workouts.
Crunch Fitness - Arlington at 5906 S Cooper St, Arlington, TX 76017 is a comprehensive gym with options like a sauna, yoga studio, spa, tanning, and more. The facility is praised for clean spaces, plenty of machines, and an organized layout. Staff such as Emily and LT are highlighted for friendliness and help, and trainer G is noted for guidance. Some reviews mention busy peak times and concerns about personal training charges, reflecting mixed experiences.
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Access to a wide range of modern cardio and strength training machines in a clean, organized facility.
Diverse classes including yoga, HIIT, and more led by certified instructors for all skill levels.
One-on-one coaching with knowledgeable trainers to create customized workout plans and support recovery.
Enjoy relaxation and recovery with sauna access and tanning services to complement your fitness routine.
Friendly front desk staff providing assistance, guidance, and a welcoming atmosphere for all members.
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Overall rating
Tanner Tills
First time visiting this crunch location as a guest and it was amazing!! Emily and Adrian were very welcoming and super helpful with all my questions! Upon leaving Emily noticed that I had not retrieved my ID, and made sure that I had it before I left! Amazing staff here!
Edgar Hernandez
Facilities are great, always clean, plenty of machines, sometimes really busy in the evening but can still finish the workout LT at the front is always friendly no matter what time it is. Always says hello and asks about your day Shoutout to the trainer G, super knowledgeable and helpful especially when I had hernia surgery. He got me back on my feet and back to my normal workouts
Jonathan Bookman
Today I experienced quite possibly one of the worst customer service encounters that I've had my entire life. I've been attending this gym for a couple of months and decided to enroll in personal training. This started out ok but the quality quickly deteriorated. My trainer wasn't consistent and that gave me pause about continuing the sessions. I mentioned that I wanted to cancel my sessions to which he responded that I couldn't without first paying three months. This was not disclosed to me at the time that enrolled. He eventually left for another location without notifying me of any change. There are sessions that I didn't get that I paid for. Fast forward 30 days, I woke up to a charge on my account for $516. I decided to pay a visit to the gym which is where I met Justin, who claimed to be the regional manager. He has terrible customer service skills. He is condescending and thinks that if he uses a couple of SAT words that it validates his statements. He informed me that I was responsible for this charge for a service that I hadn't and would not use. I explained that I had no desire to continue the training and hadn't used the service for at least 30 days. His response to me was that I should select someone else to work with but that I wouldn't receive any refund for an empty service. Then he said that he would cancel the service for me so that I wouldn't be further charged as if he were doing me some favor. This isn't a full disclosure club and this is the type of deceitful and unethical behavior that causes distrust in corporations. I spoke with Houston at the front desk lastly and informed him that I wanted to cancel my membership to which he responded that I had to pay for an additional month before I could cancel my membership. If you are looking for a gym, stay away from this one at all cost. The leadership is substandard and Justin uses his "position" as a weapon to demean and mishandle clients. Look for another gym at least until Justin leaves. Crunch should know that you made a damaging choice for a regional manager.
Michael Torres
The gym is very organized and easy to navigate even for beginners! The staff helps out in an extraordinary way. I can not help but recommend this gym to everyone who enter the gym, once you enter ask for Emily. She has such a welcoming attitude and looking to help those who come in
Michelle Donohue
Nice gym BUT the music is so loud and can be obscene at times & noise canceling headphones doesn’t block it out. This is one of the reasons for my canceling my membership. Another reason for canceling my membership is because it says month month but you’re locked into 3 months and you have to give 30 days notice and there’s a yearly facility fee of $65 that gets charged in August. It ends up being too expensive and the contract is like gymnastics to deal with trying to get out of the membership. No thank you, to complicated, expensive, and noisy.
