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Cassie Marshallvia Google

about 1 month ago

I absolutely adore crunch! I have been going there for a few weeks now and the facility is always clean, even when it’s busy it does not feel over crowded or cramped. And above all else I want to shout out Joe. He is the employee I signed on with, and he remembers my name. He answers all questions I have, and if he doesn’t know he finds out and gets back to me as quickly as possible. Joe always has a smile on his face and is truly an amazing person!

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Meredith MetalHKvia Google

2 months ago

I have been enjoying Crunch Fitness up until this past week. I have been going here since May. I started working with a personal trainer back in May as well. Up until this past week, I had been working with a personal trainer and came 3 times a week. However, something happened where my trainer no longer worked at Crunch Fitness. When I tried to find out more information, I was informed I still had 13 paid sessions, and if I didn't use them with another trainer, I'd lose out on all of that money I had spent. The program director was not very helpful and told me that 'she could not justify' refunding me for these sessions, despite me not being able to use them with the trainer I had built a strong repour with. Instead, the program director decided it was best to stick with me, a brand new trainer I knew nothing of. Unfortunately, out of all the trainers that were there when I started in May, only one remained; otherwise, everyone else is brand new. Despite spending hundreds of dollars with Crunch using the facility and the personal training program, it appears that it'd be best to take my business elsewhere, where I am better respected.

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Jubette Chanvia Google

2 months ago

Highly recommend Crunch Gym. The facilities and staff are excellent. With locations through the USA it is easy & convenient to keep fitness priorities in order even as you are away from home! The staff at this location from Alyssa who helped me find the plan that fit my needs. Christina, Personal training has been wonderful,her knowledge and care on point. And the group classes like; "The Absolution" with Bryan A. fantastic! And at the front desk Omega, always welcomes you with a warm smile, his customer care is awesome! In summary they are ALL an Amazing and awesome team!!! I am going to miss them all when I go back home! Thank you guys for been, been such a blessing! 🙏🙌🏋️‍♀️🌹

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Niajah :cvia Google

4 months ago

I just joined Crunch Fitness a few days ago, and my experience so far has been great! Alyssa helped me sign up for my membership and made the whole process comfortable and welcoming. I did a yoga class the same evening and it was amazing despite the instructor (didn’t catch her name D: ) being a substitute from the Portsmouth location. Today, Portia did my Crunch Kickoff. She was really nice, motivating, and took time to answer any questions I had. I’m excited to keep going and see my gains here! 🙂

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John Tranvia Google

11 months ago

No water fountains in the gym, so people just line up in the bathroom to use the sink tap water for their bottles, machines always broken and out of service, paper towel dispensers are always empty, water fountain filters are already in the red for some reason (which I’d assume that means they’re dirty), no soap dispenser and the one that does exist of the two rarely has soap, and the trash cans in the bathroom are always pouring out from how filled they are, I mean just come on. How long does it take to walk to the storage cabinet and pull out a roll of paper towels and restock the machine? 2 minutes? Max? Take the trash out? 4 minutes max? At this point just let the customers do it themselves. Some things like the water fountain or the machines being broken is, okay, things happen sure, but like really for everything else? Another thing, and that I’ve also seen on every negative review (so I’m not alone clearly) is that they will tell you they’ll charge you one thing, or cancel payment of something, and then keep charging you or wrongfully charging you, and when you ask for a refund even from a manager, they say they cannot provide it and that corporate has changed their powers to issue refunds. I’ve come to speak to somebody FOUR times just to get my billing changed to their $9.99 plan, and everytime they either tell me there’s nothing they can do without a manager and come back another time, or when the manager is there, they’ll help me, tell me I’m all good to go and the plan is now $9.99, and then a month goes by and I’m being charged $11.99 OR $15.99 which happened this week. I enjoy this gym and the community and the modern equipment, but the gym either seems to be highly understaffed, (with all the missing paper towels and filled trashcans) or they just maybe do not give that much care. From what I’ve read, I expect a slightly snarky joke from whoever responds to this review, if anyone responds at all, and hey, whoever is responding with the snarky comment, the pictures are all right there for everyone to see. The pictures don’t lie. I’ve come here basically since the gym opened and Blink Fitness went out of business, and the gym has been fantastic, but up until recently, it’s like nobody cares anymore or the gym is just highly understaffed.