Dallas Animal Urgent Care

In the last year, we've visited the office on Preston Road multiple times. Every time, no matter the pet or the circumstances, I feel our pet was treated with love and my husband I were treated with respect. Our most recent visit was an initial checkup on a puppy we had just adopted from DAS. Deborah, Jessica, Stephany, and Karen were all wonderful. They were just as excited as we were about our new family member, and I really appreciated how knowledgeable they were about puppy things. I had no idea was I was getting into, so their advice really calmed my nerves and probably made our new baby's life a lot easier. Because it wasn't an emergency, we did have a bit of a wait, but that's to be expected. I would never want my regular, non-emergency visit to come before an animal that needed immediate help. I trust the team at Dallas Animal Urgent Care to know the difference and to be able to prioritize patients so that those who need help get it in the appropriate order.

My ridgeback, Jack, is just shy of 12 years old. A few days ago, he became very, very ill (wouldn't take food and was unable to walk.) Dallas Animal Urgent Care was recommended to me by a veterinarian I'd contacted about end of life for him here at home. I took him in without an appointment. The staff got us into an exam room right away. Dr. Kirsten Burtch spent a great deal of time with me discussing Jack's symptoms and what we might do. We got a sonogram and bloodwork done and she found a Splenic Mass leaking blood internally. She then patiently explained our options and we decided I'd just bring him home as major surgery wasn't something I wanted to put him through. They gave me a complete written writeup of their findings and the options we discussed and the medicines they prescribed and what to look for in the days ahead. This was most helpful since all of this is beyond me. I'm grateful I got this work done so I know what my good boy is up against. They are my new vet.

This place is my go to! They have treated my cat with so much love and respect and are up front with their prices, not trying to oversell at all! I first came for symptoms of pyometrea for them to be able to do same day treatment, surgery and was able to pick her up the same day. Follow up was amazing, answered all my questions and continuously checked in on her. I will never let other hands handle my baby knowing the job these angels do for here!!!

Thanks to Dallas Animal Urgent Care my cat, Sunny, is feeling much better and eating once again. They are much more affordable than other urgent vet clinics. I appreciate everything that the doctors and the vet technicians did for Sunny, and I'm sorry that he got too feisty on the last visit 🤣.

Extremely impressed!!! Wow. What a difference excellent customer service makes. The staff is high spirited, happy, and it feels like they all love their jobs. The process from start to finish had excellent communication and care. I had to go in for an emergency surgery for my husky. I only had to wait 5 min before the doctor saw us. She gave me a high vs low cost estimate before proceeding with the surgery, and was honest about "absolute needs" with add on services. She did not try to push me into adding on extra services which I appreciated so much.To my surprise, the surgery cost was reasonable and it ended up being on the low estimate! I had to drop my dog off in the morning, and was so happy to know that she wouldn't be left in a kennel all day waiting for surgery. A staff member was present with her 24/7. The surgery itself went very well, they texted me throughout the whole process. My husky girl is already feeling better next day. Im so impressed with the staff, clean facility, prices, and just the overall organized experience. I'm switching here as my primary vet!!!