Kari Der
EDIT: Reposting because I believe it was removed, but it needs to be heard. I hired them to clean my dryer vent ducts. The tech showed up and said that my vents needed a “deep chemical clean” which would be a $1500 charge. Way above market price for this service. He also said I needed a new flex hose. He then told me after doing the cleaning that I should replace all of the hoses which would be another $1300 (why wouldn’t he have suggested that BEFORE doing the cleaning?). All in, I was charged over $1500 and after careful inspection and resuming use of my dryer, I’ve had nonstop issues. There was a layer of dust and dirt all over my appliances and floor, it didn’t appear much cleaning was attempted. The new hose was not sealed properly, made a whistling sound when the dryer was on, was getting lint all over inside and outside the dryer and was leaking condensation. Our shield outside was also broken and the piece left on the ground. I called the same day the service was done to address these issues and I asked for a refund. I kept being given the run around and could not get anyone to provide a resolution. I finally got a message from a manager who offered to send out another tech, but truthfully I did not trust them at this point. When I asked again for a refund, she responded she’d contact me after speaking with the tech. Within minutes, the tech called me, raising his voice and arguing with me about the work he did. Unprofessional and rude. I called the manager again to talk about this and requested compensation for the terrible experience and poor quality service. She did not offer anything at that moment, and just said she would call me on Friday (the service was on a Tuesday). I did not receive a call when she said she would. At that point, I had already made several calls to the company before the holiday to resolve this and had had enough. I filed a chargeback dispute with my bank. Since I was still having issues, I had someone else come to fully replace them, only to find that all the ducts were still very much blocked (see photos). It appeared little to no cleaning had actually been done. Only once I filed the dispute and reported my complaints publicly did they adamantly try to call me and offer me a refund. A different manager called and offered a refund, but ONLY contingent on if I signed a contract agreeing to cancel the dispute and remove all complaints and reviews. It would also prevent me from posting about it in the future. I believe no reputable, legitimate company would offer a refund with these conditions when they are responsible for providing unacceptable, negligent service. The invoice I received after payment also showed a completely different company name and contact information. When I asked about this, the manager told me Delta Clean Air was “overbooked” when they scheduled my service so they hired a subcontractor instead. The bank dispute lasted for around a month with back and forth. Because I declined the refund on their terms, they challenged my dispute further dragging along the process. Luckily, the dispute was eventually decided in my favor. Several red flags with this company!
