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Dermatology & Laser Center of San Diego
Advanced skin care solutions with personalized treatment plans for healthy, radiant skin.
2(5 reviews)
doctor
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Advanced skin care solutions with personalized treatment plans for healthy, radiant skin.
Dermatology & Laser Center of San Diego is a premier skin care clinic offering comprehensive dermatological services, including medical treatments, cosmetic procedures, and laser therapies. Led by experienced professionals, we provide personalized care for conditions like skin cancer, acne, and aging, utilizing state-of-the-art technology. Located in San Diego, CA, we are dedicated to helping patients achieve optimal skin health with a focus on safety and patient education. Our team strives to deliver effective results in a welcoming environment.
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Diagnosis and treatment of skin conditions such as acne, eczema, and skin cancer, including MOHS surgery.
Laser treatments, injectables, and other aesthetic services to enhance skin appearance and reduce signs of aging.
Advanced laser technology for hair removal, scar reduction, and treatment of pigmentation issues.
Comprehensive skin checks and mole evaluations to detect and prevent skin cancer early.
Liquid nitrogen treatments for removing warts, skin tags, and other benign lesions.
I've been a patient at this practice for approximately 7 years and have always been satisfied with the care I received, including a previous MOHS surgery. However, my recent experience has been deeply disappointing. In September, I underwent liquid nitrogen cryotherapy for a small area of seborrheic dermatitis on my scalp. I was not informed that this procedure could result in permanent hair loss due to damage to hair follicles. This is a significant potential side effect that should have been explained before treatment, especially for a procedure on a visible area of the body. When I noticed substantial hair loss in the treated area recently, I contacted the office simply asking if I could expect the hair to grow back. I was told I would need to schedule and pay for a full appointment. While I understand that medical practices need to charge for their services, I felt this situation warranted a different approach given that: The hair loss appears to be a complication from their procedure I was not properly informed of this risk beforehand I've been a loyal, paying patient for 7 years I was only requesting a brief assessment of whether regrowth is likely I expressed my concern about paying for a visit to address what I consider an informed consent issue from the original procedure. The staff was unwilling to accommodate any alternative solution and showed little concern for my situation as a long-term patient. I'm disappointed that after years of loyalty and always paying my bills promptly, the practice was unwilling to show any flexibility in addressing what appears to be a gap in informed consent. I'll be seeking care elsewhere.
I had a procedure done back in June at this dermatology office to remove a small mole from my forearm. Fast forward to November, and I get blindsided by a collections notice claiming I owed a fee because my insurance didn't cover certain charges. I was under the impression everything was covered and above board, but it turns out they tacked on services I never needed or agreed to. They never disclosed any of this to me upfront, and the office basically hid behind the fine print of the paperwork I signed. The result? A massive unexpected bill that my insurance wouldn't cover, all because they chose not to communicate. I spoke with Liz, the office manager, who flat out told me they're not required to call patients about these charges and can basically bill whatever they deem necessary. It feels like a money grab. While Dr. Amy is a great doctor, the way this office operates is incredibly shady. I'd encourage anyone to steer clear of this place unless you want surprise bills and zero transparency.
I saw PA Amy Ellsworth for a skin tag on my face and a SMALL one on my neck. It didn’t really bother me but I thought while I was there I might as well get it removed. After she did the one on my face, while my eyes were still closed, she went and snipped a chunk out of my neck. She not only took off the small skin tag but two other freckles that I actually really liked. She didn’t tell me she was snipping my skin or give any warning. I now have a half inch size piece of my skin that is STILL trying to heal a week later, for a skin tag that was the size of a pen point. Because of the size of the wound and it’s difficulty healing this will leave a sizable scar on my neck that I will now need to treat in order to fade bc I have a history of raised scars and hyperpigmentation. There was no consideration for the size of the piece she cut out, my preference on leaving my other freckles, or that fact that this would leave a scar. I’m extremely disappointed and upset. I regret getting this done, it wasn’t worth the healing pains and the scar i will have for life.
I would like to express my sincere appreciation for the exceptional professionalism and courtesy extended to me during my visit to the dermatologist's office. Every member of the staff was incredibly polite, attentive, and made the experience both pleasant and efficient. Their warm demeanor and professionalism did not go unnoticed, and I am truly grateful for the excellent care I received
Cross-posting a review I posted on Yelp on 6/13/2023: I had a referral to see a dermatologist for a general skin check. I have a lot of moles/freckles and my grandfather had skin cancer, so I felt I should have a thorough skin check by a dermatologist at least once, which I have never done before. The entire appointment was conducted by a PA. She was very friendly and helpful, which is why I'm giving more than one star. But I had really been hoping to see the dermatologist, considering I had to get the referral to see a specialist authorized by my insurance and had to pay the specialist copay. Interesting to have to do that and barely interact with the specialist at all. At first, I thought the PA was just doing the initial screening and that the doctor would conduct a more thorough review afterward - since the PA said multiple times "Dr. Willoughby will come in shortly." However, when he came into the room at the end of my appointment, it was just that: the end of the appointment. He introduced himself and did ask if I had any questions or concerns, but his body language standing just by the door with the PA already having filled him in in the hallway gave the impression that my allotted time was over. I truly feel that he came in just to be able to legally say he "saw" me as a patient. It really felt like a waste of my time and money. If I had wanted to have my skin checked by someone who was NOT a certified doctor of dermatology, I would have just asked my primary care doctor to do it rather than waste my sick time from work to be seen by a PA.
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