Korrine Johnson
After 16 years of marriage, my husband and I decided to make a significant upgrade to my wedding set. We married young, raised three children, and this purchase was meaningful to us. We drove over an hour and a half to Diamonds Direct—the only store we considered—because of its reputation. Our experience with Viviana was absolutely outstanding. She was thoughtful, patient, and very mindful of our budget. She took ample time to answer questions, address concerns, and remained in frequent contact throughout the process. Her professionalism, warmth, and bubbly personality made this a truly special buying experience. While there may have been a few bumps in the final purchase/pickup with my ring I return to edit my initial review. Customer service is a difficult and demanding job, and I can say even more so when such a financial purchase is being made. I appreciate the outpouring of follow-up and support from the manager Leslie. It takes courage to admit when sometimes we may have fallen short of expectations and her genuine concern and going out of her way to make things right as gone a long way with me as a customer. She made it clear to me that Diamonds Direct is true to their customer service promise even after your purchase is made. I am truly great full for her openness and honesty following our purchase. I look forward to working with her soon to revamp my original wedding set into something special! Thank you for spending that extra time with us and answering all our questions!
