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Hot water continued flowing directly onto my face, burning my scalp. The stylist, Dani, then attempted to pressure me into booking her privately outside of Drybar, which I declined. Once seated in her chair, I clearly explained that I am sensitive to excessive pulling. Despite this, she began detangling my hair aggressively without using any detangler, then proceeded to blow-dry my hair roughly. She moved on to flat-ironing my hair using excessive heat and burned the back of my neck in the process. When I asked her not to do that again, she dismissed my concern, told me I was over-exaggerating, and slammed the flat iron onto the counter. It fell to the floor, narrowly missing my legs. At that point, I stood up immediately. Three incidents were more than enough to show a complete disregard for my safety and the care of my hair. It felt clear that she was eager to move on to the next client—a customer of a different cultural background—whom she spoke to and treated with noticeably more respect than she did me. I then spoke with the store manager to cancel my subscription and was told it could not be canceled for three months. On July 28, 2025, I sent a formal email—including the store manager and corporate contacts—requesting cancellation. To date, no one has followed up, and my subscription has not been canceled. I have continued to be charged $45 every month through February 2026. I will be taking this matter further. I am beyond dissatisfied and deeply disappointed by the lack of care, professionalism, and basic customer service—particularly toward customers of color, myself included. I do not recommend Drybar- especially this location.
