James Krapfel
My review is mixed....during a winter storm they were able to get a tech out on a Sunday which was great. The tech was great and informative. Our heat exchanger was cracked so we needed a new system. Tech set up the "sales" appointment for the following Monday morning. The "sales" guy came and was nice, we talked and I explicitly told him I wanted nothing to do with a Goodman...to make a long story short, he quoted me 22k on a Daiken (he tried to make them out to be a great company) but they are Lexus of GOODMAN! We reached out to our neighborhood and got multiple recommendations for a local company that quoted us 7k less for better equipment. Our local guy has already installed and he told us he gets offers every week to be bought out by the big names because they want to be able to quote so high without honest competition. All in all - service tech was great. Sales not so much!




