Donald Kayser
I had been a customer for years, paying more than $600 annually. I called customer service and spoke with their representative, who couldn't speak English clearly, and suspended service. EcoShield showed up and attempted service but I shooed them away. Now EcoShield claims I owe them for their mistake: they did not have permission to resume service. I have asked to be provided a transcript of the conversation to prove my point; they ignored my request and put me in collections. EcoShield are bad actors. They do not listen and charge you for it. I went ahead and paid the bill to have a clear conscious while I ream them a new one with bad reviews. I finally cancelled my service. They replied that I had to speak with them to do so. Again, bad faith, we had a bad relationship where I have spent more than $3000 in fees as a customer and they couldn't follow simple instructions to suspend service until I notified them.
