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KMosleyvia Google

4 months ago

Purchased a five year watch replacement warranty. I explained I need a watch battery replacement, I gave then warranty card and receipt. They attempted not to accept because the location I originally bought the warranty did not put the model # on the card (they listed the watch type and color) this is not my fault. He said that he would change the battery with a 25.00 service charge. I’ve had the battery changed many times under the warranty with no problems. I will be contacting the BBB and GA consumer affairs on the owner.

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Mikevia Google

8 months ago

****DO NOT GO HERE***** INCREDIBLY OVERPRICED I came here to see about getting a single pin replaced in my bracelet. This isn’t an expensive or complex job at all. The employee told me it would be $45 and I’d have to pick it up the next morning. I told him he’s crazy & left. Went to another jewelry repair place. They charged me $15 and they got the job done in 30 mins. Take your jewelry elsewhere.

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Sania Nasrullahvia Google

8 months ago

Phillip was extremely courteous and efficient. Had some luxury watches and he was able to replace the battery in both at an affordable cost. Additionally one of them stopped working so he took a look without charging extra. He gave us an estimate if it continues to not work of what that would cost for a repair but told us to wait so we don’t spend a lot if we don’t need it. Excellent customer service!

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Alejandro Albarengavia Google

10 months ago

I finally found my go-to place for all watch-related needs! Fast Fix Jewelry Repairs exceeded my expectations in every way possible. I recently visited to purchase a pure blue leather watch band for my automatic watch and also needed batteries replaced in my dress watch. Felipe, who helped me, was exceptional. He worked with incredible speed and efficiency, transforming what could have been a tedious errand into a pleasant experience. What impressed me most was Felipe's friendly demeanor. After an enjoyable conversation about watches, he even offered me a 10% discount on my purchase! This kind of personalized service is increasingly rare these days. The quality of work was impeccable. My dress watch is running perfectly, and the leather band for my automatic watch looks stunning - the rich blue color adds a perfect touch of sophistication. If you're looking for watch repairs, accessories, or even just expert advice from a true specialist, I highly recommend Fast Fix Jewelry Repairs. I'm thrilled to have finally found a reliable expert for all my future watch maintenance needs!​​​​​​​​​​​​​​​​

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Kat L.via Google

12 months ago

I have been a loyal customer of Fast Fix for many years, even after relocating back to Atlanta, regularly bringing my watches here for battery replacements. Until yesterday, I’ve always received great service, regardless of changes in franchise ownership or management. However, my experience yesterday was incredibly disappointing. I came here around 3:15 PM to address an issue with a battery replacement I had received roughly 1.5 months ago, which was no longer working. To my surprise, the employee was not only rude and dismissive but also refused to look up my information to verify my warranty or last visit details. His repeated excuse, “We are under new management and don’t have access,” made no sense. Especially since he was the same employee who had serviced me before and charged me for a new battery along with a lifetime warranty. As I persisted in trying to resolve the issue, the employee’s negative attitude escalated, and he even questioned why my tone was changing. This lack of professionalism only intensified the situation. After a brief exchange, the employee handed me a blank ticket and instructed me to return in 15 minutes. I returned in 10 minutes, and I observed him repeatedly banging on what seemed to be my watch. When I approached the counter, he claimed the issue wasn’t related to the battery but rather internal mechanics, which would require a $117 repair. This seemed suspicious, as my watch had been functioning fine just two days earlier. My original intention was a straightforward battery replacement, but not only did this employee try to manipulate me into unnecessary repairs, his condescending attitude and poor customer service made the entire experience frustrating. I trust in the value of good customer service and if someone is having a bad day, they should stay home, as no one should have to deal with negativity – especially in today’s world. After decades of patronizing Fast Fix both locally and nationwide, my experience yesterday was enough to make me take my business elsewhere. Of course once my watch is restored to its original, functional state. Regrettably, I don’t recommend this location to anyone. If you are in need of a repair, I suggest seeking a place where customer service is valued and the business stands behind its work.