Spencer vH
I hired Fishtown Handyman for a day rate to address a list of mutually agreed upon items ranging from minor plumbing repair, carpentry repair, dryer vent cleaning and hauling. The good: the two guys are incredibly nice. They are easy to communicate with and are knowledgeable about a variety of trades and home repairs. When problems persisted with items they repaired/addressed in my home, including an after hours emergency, they were on it. The bad: The fact that there were persisting problems. Despite paying for a day rate where the guys came later than expected and left earlier than expected, we had a few significant issues which felt like they could’ve been avoided if there was more attention to detail. My dryer vent was not cleaned fully, resulting in burning smell and fire hazard the first time it was used after they cleaned it, despite there never being burning before. In moving the dryer to clean the vent, my washer was not hooked up properly afterwards, resulting in water leaking from the incomplete connection and water leaking through my second floor into my ground floor through my overhead lighting fixtures. A running toilet that was addressed started running again two days later. A cracked stair tread was adequately repaired, but in our contract we had it written to replace it. I’m disappointed in the price I paid for the quality of work I received, even though they made efforts to correct the issues I brought up to them. I didn’t ask for any credit on my payment despite the issues I experienced because I honestly thought it would be offered without me having to ask. In all: I’m not sure I’d use Fishtown Handyman again. The guys are kind and responsive, but for the price I paid, I may have had a higher quality of work if I sought out speciality service for each of my individual issues. I’ve had equally frustrating experiences with those types of services, and been unhappy with prices I’ve paid, but typically they’ve resolved my problems in full. I’d give them 5 stars for their customer service and responsiveness and 2 stars for the overall quality of work. 3 feels fair for my experience and I’m not surprised they have plenty of 5 star reviews for other work they’ve done.
